Business Analyst

Louisiana Workers Compensation Corporation•Baton Rouge, LA

About The Position

Under general supervision, provides business analysis, requirements definition, and software testing support to the corporate user base. Works closely with ITS personnel and business users in the development and implementation of information technology initiatives that support the strategic objectives of the Corporation. Assists the business users by analyzing business needs, developing detailed requirements and validating solutions. Provides an effective liaison between the business departments and other ITS personnel or external vendors providing software services.

Requirements

A Baccalaureate degree or CPCU preferred
CBAP (Certified Business Analyst Professional) designation preferred
Experience in the utilization of Agile Methodology preferred
5 years of workers’ comp experience in a core area (PHS; Claims; Finance) preferred
A minimum of 2 years’ experience in reviewing and understanding technical writing as it relates to user stories, system documentation, training documentation, procedures, etc.
Prior participation on formalized project teams at LWCC preferred
Demonstrated customer focus
Trustworthy and honest
Decisive
Curious and persistent
Passion for innovation
Willingness to learn
Adaptive to changing (tolerance for ambiguity)
Desire to collaborate to achieve corporate goals
Must be able to handle complex tasks of a technical nature
Must possess the ability to analyze problems and assist in determining the best business solution while utilizing technology to the fullest
Must be able to understand the implication of system changes to business practices
Excellent oral, written, interpersonal and organizational skills
Must be able to plan and facilitate meetings and training sessions for sizable groups
Must possess demonstrated leadership qualities
Empathetic listener and open-minded
Commitment to accountability

Responsibilities

Composes user stories and acceptance criteria for Devops user story cards.
Creates user story maps for current state and future state processes for feature level work.
Assists in the evaluation of business objectives that require new systems or enhancements to existing systems.
Provides analytical support to business users and other ITS personnel to both determine specific problem areas and identify possible solutions.
Confers with Senior Business Analysts, Manager and other ITS personnel and/or users to discuss work processes and plans and/or actions to be performed.
Utilizes a structured process for the design, development, testing and deployment of all corporate systems.
Works closely with software developers in design and architectural elements to meet user requirements.
Develops and documents test procedures and/or test scripts for new systems or changes to existing systems.
Identifies and assists in the development of training requirements for the delivery of all system projects to include "train the trainer" requirements and the necessary training materials.
Continues professional development through attendance at training sessions and professional seminars to incorporate recent technical developments into work unit operations.
Reviews and studies instructional and informational material to enhance/increase knowledgebase of systems and procedures within the work unit.
Ability to learn, adapt, and implement new technology.
Leverages AI‑assisted analysis and documentation tools to accelerate requirements gathering, clarify business needs, and improve the quality and consistency of user stories, acceptance criteria, test plans, and process documentation.
Evaluates AI‑generated outputs for accuracy and alignment with business rules, ensuring that insights, requirements, and proposed solutions produced with AI support are validated and fit for the purpose.
Performs other related duties of a comparable level/type as required.