Business Analyst

ISTE+ASCD • Arlington, VA

6d • $70,000 - $75,000 • Hybrid

About The Position

The Business Analyst sits at the intersection of business stakeholders and technical teams within the Tech & Digital Strategy department, owning the full solution lifecycle across Salesforce platform initiatives; from requirements gathering and solution design through configuration, testing, and deployment. The successful candidate brings demonstrated hands-on experience with Salesforce and Fonteva AMS, translating business needs into configured, tested, and documented solutions in close partnership with business units, subject matter experts, and technical resources.

Requirements

• Working knowledge of Salesforce platform fundamentals, including core configuration capabilities
• Bachelor's degree in business, information systems, or a related field, with 4-5 years of relevant work experience; an equivalent combination of education and experience will be considered
• Strong written and verbal communication skills, with the ability to translate business needs into clear documentation
• Proficiency in Microsoft Office and diagramming tools such as Visio or LucidChart
• 4-5 years of relevant work experience (or equivalent combination of education and experience)
• Demonstrated experience supporting Salesforce implementation and/or optimization projects across Sales Cloud, Service Cloud, or Experience Cloud
• Hands-on experience with Fonteva AMS is required; candidates with experience in a comparable association management system (i.e., Nimble AMS) will be considered
• Willingness to pursue Salesforce certifications within 6-12 months of hire

Nice To Haves

• Experience in an e-learning, association, or nonprofit environment preferred

Responsibilities

• Elicit and document business requirements using interviews, workshops, process analysis, and use case development
• Maintain requirements traceability and support validation activities throughout the project lifecycle
• Prepare system documentation, specifications, and standard operating procedures
• Configure and support Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud
• Serves as a functional subject matter expert across Fonteva AMS to support membership, events, and related business processes
• Collaborate with technical teams on solution design, bringing enough platform knowledge to evaluate tradeoffs and push back on approaches that don’t serve the business need
• Lead requirements through deployment delivery on Salesforce implementation and optimization projects, managing scope, dependencies, and stakeholder alignment without day-to-day oversight
• Coordinate with internal engineering teams and external implementation partners to communicate requirements, track dependencies, and surface blockers early.
• Lead the user acceptance testing process – develop test plans, coordinate testers, document results, and drive resolution of identified issues
• Produce training materials, change management documentation, and deployment artifacts as a standard part of project close-out
• Analyze current-state processes and identify improvement opportunities within Salesforce and related systems
• Create workflow diagrams, process maps, and system documentation
• Communicate findings and recommendations to stakeholders at varying levels of technical fluency
• Perform data analysis to support requirements development and solution validation
• Document and support the resolution of system issues and configuration gaps

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed