Business Analyst

Salesforce•Chicago, IL

About The Position

Salesforce is seeking a Business Analyst to join the Global Delivery Governance team. This is a net-new, entry-level individual contributor role focused on turning data into direction and ambiguity into answers. The role is dynamic, with evolving priorities and a need for self-direction. The Business Analyst will analyze delivery data, surface key signals, and ensure initiatives are evidence-based. The work involves analyzing delivery portfolio data, supporting the Business Value Rubric, enabling the Risk Accountability Protocol, supporting requirements development for tooling and automation, managing intake and roadmap operations, and synthesizing feedback from the field.

Requirements

0–2 years of professional experience in business analysis, operations, data analytics, project coordination, or a related field.
Analytical aptitude with the ability to gather, organize, and interpret data and translate findings into clear takeaways.
Experience with spreadsheet tools (Excel, Google Sheets), project tracking tools (Smartsheet, Jira, Asana), or Salesforce is a plus.
Strong written communication skills — ability to make complex information clear and tailored to the audience.
Demonstrated ability to stay organized and self-directed in an environment where not everything is defined.
Natural curiosity and a willingness to learn.
Comfort with or genuine openness to AI-assisted work tools such as Claude, Cursor, or Agentforce.
Collaborative and reliable — do what you say you'll do, flag problems early, and make others more effective.
Degree or equivalent relevant experience required.
High-velocity learner with genuine enthusiasm for operating in an environment that is building itself in real time.

Nice To Haves

Experience with AI tools like Claude, Cursor, or Agentforce.

Responsibilities

Analyze delivery portfolio data across our tooling to surface risk and health signals.
Support the development of business requirements for the next generation of risk management tooling.
Contribute to the Business Value Rubric scoring process for all roadmap initiatives.
Support business requirements development by gathering and structuring stakeholder input for build partner handoffs.
Manage intake operations: track submissions, scoring, and roadmap status; maintain the Living Roadmap.
Produce regular data-driven reports for team leadership and the Field Advisory Board.
Synthesize Voice of the Field input from Geo leads and delivery practitioners into actionable insights.
Identify patterns in delivery and risk data that indicate process breakdown or governance gaps.
Support development of the next gen of risk management tooling by documenting leading indicator hypotheses.
Assist with quarterly Field Advisory Board preparation, including data packages and progress reporting.