Business Analyst

State of Ohio • Columbus, OH

8d • Onsite

About The Position

The Business Analyst supports the development, enhancement, and day-to-day use of Ohio’s home visiting, early intervention, and other child-serving program information systems. The role works with data system professionals, technical staff, and program personnel to help ensure systems meet federal and state requirements and support the families and communities they serve. This position works on-site daily at the Department of Children and Youth office in Columbus, Ohio. Travel is required as needed.

The analyst stays current on program policy, translates policy into system requirements, and helps interpret federal and state statutes to ensure system designs and updates remain compliant. Work includes reviewing system design documents, defining performance criteria, developing test scenarios, conducting system testing, assisting with data conversion, and supporting implementation of system components.

The position also provides communication, training, and user-support services. The analyst creates marketing materials, user guides, procedure manuals, and webinars for partner agencies and system users, including Home Visiting Programs, Early Intervention Programs, and Family and Children First Councils. The role provides help desk support, responds to inquiries, troubleshoots problems, and develops training to help users operate systems and maintain program compliance.

Additional work includes monitoring system use across counties, identifying challenges, recommending corrective actions, and supporting federal and state reporting through data analysis and report creation. The analyst may contribute to developing or revising program policies, prepare formal responses to inquiries from government officials and the public, and represent the state’s systems at meetings, workshops, and conferences. The position is permanent, full-time, classified, and represented by union 1199. Work hours are Monday through Friday, with a stated schedule of 7 a.m. to 5 p.m.; daily start and end times may vary based on operational needs, with supervisory approval for starts between 7 a.m. and 9 a.m. Compensation starts at $36.01 per hour, with a stated wage progression.

Requirements

• Meet the applicable listed qualification pathway, which may include completion of undergraduate core coursework or two years of experience in social or behavioral science, pre-medicine, business administration, public administration, human services, or a comparable field, plus the applicable process-automation qualification.
• Depending on the assigned system and qualification pathway, have the specified recent human-services or health-services experience and experience using the relevant system, or the specified experience operating a personal computer and using Microsoft Office or comparable office software.
• For the Ohio Benefits System pathway, have 24 months of recent experience within the past five years delivering human services, explaining and applying public-assistance laws, policies, and procedures mandated by the Ohio Department of Job and Family Services, and using Ohio Benefits, plus six months of training or six months of experience operating a personal computer and using Microsoft Office or comparable software.
• For the Medicaid Information Technology Systems pathway, have 24 months of recent experience within the past five years delivering health services, explaining and applying laws, policies, and procedures mandated by the Ohio Department of Medicaid, and using MITS and/or MMIS, plus six months of training or six months of experience operating a personal computer and using Microsoft Office or comparable software.
• For the specified process-automation pathway involving another computer system, have 24 months of recent experience within the past five years delivering human services, explaining and applying relevant Ohio Department of Job and Family Services laws, policies, and procedures, and using a human-services legacy system such as Ohio Benefits, SACWIS, SETS, or CCIDS, plus six months of training or six months of experience operating a personal computer and using Microsoft Office or comparable software.
• Provide own transportation for required travel, or have a valid driver’s license to operate a state vehicle.
• Pass any applicable selection device required for the position.
• Undergo a criminal background check if selected.
• Support all supplemental-question answers with the work experience and education provided on the civil service application.

Nice To Haves

• Experience working with individuals receiving Early Intervention services.
• Experience with Home Visiting programs.
• Experience with Family and Children First Council service coordination.

Responsibilities

• Support the development, enhancement, and day-to-day use of home visiting, early intervention, and other child-serving program information systems.
• Work with data system professionals, technical staff, and program personnel to help ensure systems meet federal and state requirements.
• Stay current on program policy and translate policy into system requirements.
• Interpret federal and state statutes to help ensure system design and updates remain compliant.
• Review system design documents, define performance criteria, and develop realistic test scenarios.
• Conduct system testing, assist with data conversion, and support implementation of new system components.
• Create marketing materials, user guides, procedure manuals, and webinars for partner agencies and system users.
• Provide help desk support, respond to user inquiries, troubleshoot problems, and develop user training sessions.
• Monitor system use across counties, identify challenges, and recommend corrective actions.
• Contribute to federal and state reporting through data analysis and report creation.
• Participate in developing or revising program policies as needed.
• Prepare formal responses to inquiries from government officials and the public.
• Represent the state’s systems at meetings, workshops, and conferences.
• Travel as needed.

Benefits

• Medical coverage.
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period.
• Paid vacation, personal leave, sick leave, and 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness.
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional Ohio Deferred Compensation.
• Flexible work-life balance and generous benefit options are described by the agency.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed