HW Business Analyst

Fidelity•Merrimack, NH

1d•Hybrid

About The Position

As a Business Analyst, you will join a team of passionate Health & Welfare professionals committed to crafting business requirements that are crucial to our ability to serve as a directed record keeper for our plan sponsors. You will be responsible for providing business analysis support for client advised projects to ensure that the systems are functioning according to the detailed business requirements. Your interactions with the team will model Fidelity leadership principles to sustain an innovative culture and build a positive environment for your team.

Requirements

Bachelor’s degree or equivalent years of industry experience
2-5 years of Health and Welfare benefits service experience
2+ years of benefits administration, outsourcing administration (H&W) or similar experience
Customer obsessed
Demonstrate the ability to balance customer service and sound business judgment
Effective organizational, time management, facilitation, and prioritization skills
The ability to analyze moderately complex business requirements/product issues
Understanding of benefits administration systems
Strong critical thinking skills
Ability to conduct analysis and document findings
Demonstrates good communication skills (written and verbal)
Ability to follow and complete documented procedures
Proficient skills in Microsoft Office applications

Nice To Haves

Experience in Agile preferred, but not required

Responsibilities

Perform moderately complex data analysis and reporting for effective client decisions
Identify problems with business requirements and recommend modifications to the functional solution which may impact the system design
Assist with defining test scenarios for Systems Acceptance Testing and support Business Acceptance testing activities through test case set-up, data mining, data mocking, and test execution
Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirements
Assist in the execution and transition of interim needs
Assist with performing root cause analysis when issues arise before and after code migrations
Perform data/client validations and remediations for Annual Enrollment and Ongoing Projects
Provide tactical support on Manual Batch Processing/Participant Data Copying
Crafts training and reference materials for participant services
Participates in Procedure Improvement Initiatives