Business Analyst supporting Salesforce applications

The Timberline Group•Saint Louis, MO

About The Position

As the Lead Business Analyst supporting Salesforce applications, you will serve as the liaison between our clients and our Salesforce development team. You will be responsible for understanding our clients' business processes, translating their needs into Salesforce solutions, and overseeing projects from inception to completion. Your expertise in Salesforce and business analysis will drive the success of our clients' CRM initiatives.

Requirements

Bachelor's degree in Business, Computer Science, or related field (Master's degree preferred).
Proven experience as a Business Analyst with a focus on Salesforce applications, including implementation and customization projects.
Strong understanding of CRM concepts, business processes, and data modeling.
Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
Analytical mindset with the ability to solve complex problems.
Project management skills and experience leading teams.
Knowledge of Agile and Scrum methodologies.
Ability to work effectively in a fast-paced, collaborative environment.

Nice To Haves

Preference given to qualified candidates with proven knowledge of Health Cloud and Data Cloud.
Salesforce certifications such as Certified Administrator, Certified Advanced Administrator, or Certified Sales/Service Cloud Consultant preferred.

Responsibilities

Collaborate with clients and stakeholders to elicit, document, and prioritize business requirements. Translate business needs into comprehensive user stories, use cases, and functional requirements for Salesforce applications.
Work closely with Salesforce architects and developers to design solutions that align with best practices and meet client objectives. Create data models, workflow diagrams, and system architecture designs.
Analyze and cleanse data as needed to ensure data quality and integrity within Salesforce. Develop data migration strategies and oversee data migration activities.
Develop test plans, conduct user acceptance testing (UAT), and coordinate bug resolution with development teams. Ensure solutions meet quality and functionality standards.
Maintain comprehensive documentation of project requirements, design decisions, and system configurations. Create user guides and training materials as necessary.
Serve as the primary point of contact between clients and project teams. Provide regular updates, facilitate meetings, and manage client expectations throughout the project lifecycle. Work closely with product owner and client stakeholders to ensure Salesforce solution is aligned with overall business strategies.
Contribute to the strategic planning of Salesforce initiatives, including roadmap development and long-term vision.
Take a lead role in managing Salesforce projects, work closely with Development manager during planning, scheduling, and resource allocation.
Conduct user training sessions to ensure clients can effectively use Salesforce applications. Provide ongoing support and troubleshooting assistance.
Stay current with Salesforce updates, industry best practices, and emerging trends. Share knowledge and best practices with the team to continuously improve processes.