About The Position

The Business Systems Analyst will support Agentic AI business process management (BPM) workflows for compliant digital marketing content in the pharmaceutical domain. The role combines functional analysis and delivery coordination with a strong technical focus on generative AI, API integrations, and enterprise content workflows. The analyst will document functional requirements and collaborate with AI/ML developers on technical requirements describing how the Master Orchestration layer interfaces with adjacent legacy systems. The role requires understanding how digital marketing content moves through an enterprise technology stack, including workflow orchestration, content creation and assembly, digital asset management, production applications, and downstream systems. The analyst will work with technologies and platforms such as Adobe Workfront, Adobe Express, Adobe Firefly, Adobe Experience Manager Assets, Adobe Journey Optimizer (AJO), and Veeva Vault PromoMats. Responsibilities include translating business needs into requirements for AI-agent workflows that retrieve source data from orchestration tools, generate draft text, extract relevant data and metadata from DAM, and pass digital content to connected downstream solutions.

Requirements

  • At least 8 years of experience as a Business Systems Analyst or Functional Analyst.
  • Pharmaceutical domain experience.
  • Proven experience in a Product Owner or Delivery Coordinator capacity within a large-scale enterprise environment.
  • Strong experience in Content Supply Chain or Digital Content Management.
  • Hands-on experience with Adobe Express and content assembly platforms.
  • Strong understanding of content creation, assembly, composition, and modular content workflows.
  • Experience with DAM, metadata, taxonomy, and content governance processes.
  • Experience in requirements gathering, functional analysis, UAT, documentation, and training.
  • Experience working in Agile delivery models.
  • Strong stakeholder management, communication, and cross-functional collaboration skills.
  • Knowledge of LLM orchestration and prompt engineering for headless system interactions.
  • Strong technical background focused on generative AI capabilities for generating and delivering compliant text, including understanding of API integration, guardrails, and related complexities.
  • Understanding of how digital marketing content flows through an enterprise technology stack.
  • Familiarity with enterprise architecture and digital content workflow, creation, DAM, and production tools.
  • Strong knowledge of API architectures for Adobe Workfront, Adobe Express, Adobe Firefly, Adobe Experience Manager Assets, and Veeva Vault PromoMats.
  • Understanding or experience mapping AI-agent functions for sourcing data from workflow orchestration tools, generating draft text, extracting data and metadata from DAM, and sending digital content to API-connected downstream solutions.

Responsibilities

  • Gather and document functional requirements for Agentic AI BPM workflows.
  • Collaborate with AI/ML developers to document technical requirements for interfaces between the Master Orchestration layer and adjacent legacy systems.
  • Translate and document requirements for how AI agents interact with enterprise workflow, content, and downstream systems.
  • Support requirements gathering, functional analysis, user acceptance testing (UAT), documentation, and training.
  • Coordinate delivery and manage stakeholders across cross-functional teams.
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