Business Analyst (Internship)

Sodales Solutions•Toronto, ON

About The Position

This internship position focuses on supporting Customer Success Managers in managing customer relationships and driving account growth. The intern will monitor customer health, analyze feedback, and collaborate with various teams to improve product adoption and customer satisfaction. Key activities include preparing customer reviews, developing materials, conducting outreach, and tracking success metrics.

Requirements

Currently pursuing a Bachelor's degree in: Business Administration, Commerce, Information Systems, or a related discipline
Entering 4th year of study preferred.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving capabilities.
Ability to build relationships with a wide variety of stakeholders.
Strong organizational skills and attention to detail.
Passion for customer experience and technology solutions.

Nice To Haves

Previous customer-facing internship, co-op, volunteer, or leadership experience.
Familiarity with SaaS business models and customer lifecycle management.
Experience with CRM systems such as Salesforce or HubSpot.
Knowledge of customer success metrics and reporting.
Exposure to SAP technologies or enterprise software environments.

Responsibilities

Support Customer Success Managers in managing customer relationships and ongoing account activities.
Monitor customer health metrics, product adoption trends, and engagement levels.
Assist in preparing customer business reviews, account summaries, and success plans.
Analyze customer feedback and identify opportunities to improve product adoption and customer satisfaction.
Partner with Product and Delivery teams to communicate customer needs and enhancement requests.
Assist in managing customer inquiries, escalations, and follow-up activities.
Help develop customer-facing materials including training guides, onboarding documentation, and knowledge base content.
Conduct customer outreach campaigns and support onboarding activities for new clients.
Track key success metrics including adoption, retention, renewals, and customer engagement.
Support initiatives focused on customer retention and long-term account growth.