Senior Business Analyst - Remote

UnitedHealth Group•Eden Prairie, MN

13h•$72,800 - $130,000•Remote

About The Position

Optum Rx, a UnitedHealth Group company, with over 24,000 employees globally, specializes in the delivery, clinical management, and affordability of prescription medications and consumer health products. Our goal is to deliver high-quality, integrated services to promote optimal outcomes, superior savings, and outstanding client and consumer experiences. We make healthier happen by creating smarter health care connections to help more than 65 million consumers nationwide realize improved care, lower costs, and a better overall experience. This is a place like no other where you’ll do your life’s best work. OptumRx is seeking a highly driven and strategic Business Analyst who is curious, adaptable, and self-motivated to support operational excellence and project management initiatives. In this role, you will serve as a key contributor across multiple complex workstreams, partnering closely with leadership, subject matter experts, and cross-functional teams within Network Pricing to drive process improvements, standardization, and scalable solutions. This role operates with a high degree of independence, owning end-to-end deliverables and playing a critical role in translating business needs into actionable insights and solutions. The Business Analyst will support leadership by reviewing work products, documenting processes, identifying gaps and opportunities, and driving consistency across deliverables. The ideal candidate brings a strong understanding of business operations and demonstrates the ability to synthesize information into data-driven insights, reporting, and recommendations. Success in this role requires initiative, adaptability, and a commitment to continuous improvement and knowledge sharing.

Requirements

3+ years of experience in business, finance, or operations, with demonstrated strength in analysis, data interpretation, and systems understanding
Experience with Pharmacy Benefits Management (PBM) Operations
Experience leading moderately complex initiatives independently, with the ability to manage multiple priorities and drive work through completion
Experience supporting operational excellence initiatives, including process improvement, documentation governance, and change management
Working knowledge of project delivery methodologies, with experience supporting planning, execution, and implementation across project lifecycles
Demonstrated expertise in SharePoint management, including site/page creation, forms, document libraries, access management, and content organization
Solid proficiency in Microsoft tools and data platforms, including Excel, PowerPoint, Word, and SharePoint
Proven solid analytical and problem-solving skills, with the ability to translate business needs into actionable insights and reporting solutions
Proven excellent communication and stakeholder management skills, with the ability to clearly convey information to both technical and non-technical audiences
Excellent/demonstrated verbal and written communication skills are an absolute requirement

Nice To Haves

Professional certifications such as PMP, Lean, or Six Sigma
Experience leading or supporting process standardization and transformation initiatives across cross-functional teams
Solid experience in business process analysis and workflow optimization, including evaluating current-state processes and recommending improvements
Experience supporting audit, risk, and compliance activities, including control testing and process gap identification
Experience developing training materials and managing knowledge repositories to support organizational learning and consistency
Experience with data and reporting tools, such as Tableau, SQL, or similar platforms
Proficiency with process mapping and visualization tools (e.g., Visio)

Responsibilities

Lead end-to-end operational excellence strategy, including documentation governance, process standardization, and continuous improvement initiatives
Own and manage complex initiatives from intake through execution, balancing competing priorities and aligning with leadership objectives
Drive process analysis, design, and optimization, supporting enterprise documentation, audit readiness, and governance requirements
Design and enhance SharePoint-based solutions (pages, forms, trackers, dashboards) to enable scalable tracking, reporting, and knowledge management
Lead operational readiness planning and coordination, including annual/quarterly planning, issue tracking, and performance reporting
Support audit, risk, and compliance activities, including control testing, gap identification, and remediation tracking
Develop and enhance training, knowledge-sharing resources, and internal hubs to improve team effectiveness and consistency
Drive stakeholder engagement and executive-level communications, including status reporting, presentations, and cross-functional updates
Manage intake channels and request workflows (e.g., team mailbox), ensuring timely triage, tracking, and resolution
Independently lead moderately complex initiatives, serving as a key resource for problem-solving, issue resolution, and decision support
Manage multiple concurrent projects and priorities, ensuring timely execution and alignment with strategic objectives
Facilitate cross-functional collaboration and lead discussions to understand business needs, identify challenges, and drive improvement opportunities
Translate business needs into actionable insights, supporting analysis, reporting, and solution development in partnership with Network Pricing teams
Develop and manage project tracking tools and reporting, including dashboards, status updates, and executive-level summaries
Support operational and strategic initiatives through business and data analysis, synthesizing information to inform decisions and track performance
Lead documentation research, development, and repository management, ensuring structured, accurate, and accessible process libraries
Manage intake and task assignment processes, including triaging requests, assigning work, and tracking progress through completion
Drive stakeholder communication and transparency, providing clear and timely updates on project status, risks, and outcomes
Contribute to innovation and continuous improvement by identifying opportunities to enhance processes, tools, and team effectiveness
Track project progress by defining goals, establishing success metrics, and monitoring performance against key milestones