Business Analyst

Maximus

6d • $75,000 - $91,000 • Remote

About The Position

Maximus is hiring a Business Analyst to join its NY Shared Services team. The role supports multiple New York programs, including New York Medicaid Choice, by partnering with operations and technology teams to gather requirements, support system enhancements, and improve processes. The position works in a Salesforce-focused environment, translating business needs into solutions that improve operations and support program goals.

The Business Analyst identifies business requirements and defines processes, clarifies discrepancies, analyzes business problems and opportunities, and recommends solutions. The role also extracts and analyzes data to support program activity and management decisions; reviews requirements, specifications, processes, and recommendations for new or proposed solutions; and processes production support requests by reviewing defect reports against business requirements.

The position requires a bachelor's degree in a related field and relevant professional experience, although an equivalent combination of education and experience may be considered in lieu of a degree. Maximus lists compensation of $75,000 to $91,000 annually. The role is full-time and remote.

Requirements

• Bachelor's degree in a related field; an equivalent combination of education and experience may be considered in lieu of a degree.
• 3–5 years of relevant professional experience.
• At least 3 years of experience in business analysis, systems analysis, operations analysis, or system implementation.
• Experience translating business needs into functional requirements, workflows, or business processes.
• Experience collaborating with business stakeholders and technical teams.
• Proficiency in Microsoft Word, Excel, PowerPoint, Visio, Access, and other business software applications.

Nice To Haves

• Experience in healthcare, Medicaid, managed care, or HIPAA-regulated environments.
• Experience supporting Salesforce, Salesforce Service Cloud, or Salesforce Field Service.
• Experience with software implementations, system integrations, or enterprise applications.
• Salesforce, CBAP, CCBA, PMI-PBA, or related certification.

Responsibilities

• Gather, analyze, and document business requirements from stakeholders.
• Translate business needs into functional requirements, workflows, and process documentation.
• Partner with operations, technical teams, and project stakeholders to support system enhancements and process improvements.
• Support Salesforce and other enterprise applications through requirements gathering, testing, and solution validation.
• Assist with User Acceptance Testing (UAT), defect tracking, and release readiness activities.
• Investigate system issues and support production problem resolution.
• Create and maintain business requirements, process flows, and other project documentation.
• Identify and determine business requirements and define processes, including clarifying requirement discrepancies.
• Understand business problems and opportunities in the context of requirements and recommend solutions that enable organizational goals.
• Extract, tabulate, and analyze data to support program activity and assist management with decision-making.
• Review and edit requirements, specifications, business processes, and recommendations related to new processes, functionalities, and proposed solutions.
• Process production support requests by receiving defect reports and cross-referencing defects with business requirements.

Benefits

• Competitive compensation.
• Medical, dental, vision, and prescription insurance, plus a partially funded HSA.
• Life insurance benefits and discounts on auto, home, renter's, and pet insurance.
• 401(k) retirement savings plan with company matching.
• Paid time off, holidays, and extended sick leave.
• Short- and long-term disability coverage.
• Employee Assistance Program resources for physical, emotional, and financial wellness.
• Employee recognition platform.
• Tuition reimbursement.
• Employee perks and discounts.
• Wellness programs and resources.
• Professional development opportunities, including training programs, workshops, and conferences.
• Work/life balance support with flexibility tailored to employee needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level