Business Analyst

Fragomen•Ontario, CA

7d•Hybrid

About The Position

WorkRight is a technology platform that streamlines and automates I-9 compliance and onboarding, allowing applications to be completed in just three minutes with real-time support and error prevention. Built by Fragomen, the world’s largest immigration firm, WorkRight simplifies and accelerates I-9 verification for seamless remote onboarding. Designed for enterprise HR teams, it integrates with existing systems to provide real-time oversight, advanced reporting, analytics, and a full audit trail for peace of mind. WorkRight is seeking a Business Analyst to join one of our successful technical teams. Candidates should have previous IT experience and be interested in working on some development projects and contributing to a busy but thriving Product Team. This role will primarily focus on assisting the front-line completion team with escalated inquiries, enhancing tools for the service team to resolve issues, and working alongside Product Managers to define and align product enhancements. This role will be open to off-site talent in the United States.

Requirements

At least 3 years of experience as a Business Analyst
Intermediate experience/proficiency in T-SQL
Ability to prioritize and resolve a steady stream of work
High level of accuracy and attention to detail
Previous IT experience
Good communication skills
Good coding practices
Ability to document your work so that others can contribute seamlessly.

Nice To Haves

Bachelor’s degree in IT, Engineering, business, or related discipline preferred.
Open-minded approach and a willingness to iterate on the fly.

Responsibilities

Assisting the front-line team with escalated inquiries
Building additional tools for the team to resolve issues
Managing within a ticket system, identifying trends, and developing tools to compensate.
Contributing to a busy but thriving Product Team.
Working alongside Product Managers to define and align product enhancements.