Business Analyst

Cisco•Research Triangle Park, NC

1d•$92,000 - $171,300•Hybrid

About The Position

The Cisco Capital Global Business Process Management’s team goal is to have a broad impact on the Cisco Capital’s global enablement to accelerate sales of our solutions while enabling customers and partners to be successful. The team influences innovation, technology and enablement to assist Cisco Capital as it continues to evolve as a market leader and offer unique customer solutions with differentiated advantages over the competition. When you work with us, you will be part of a highly collaborative team who’s passionate about changing the way we work. We are a small, agile team who employ only the best of the best from diverse backgrounds. We are closely aligned with business leaders and give direct strategic guidance to top management. You will collaborate closely with Cisco Capital’s sales, credit, finance, operations, tax, and accounting teams to define key business questions and identify data-driven opportunities. This will involve partnering to understand their data needs and challenges, influencing the vision for data enablement and analytical capabilities, and establishing clear roadmaps for delivering impactful analytical solutions and insights that support their strategic goals and go-to-market plans.

Requirements

5+ years of related field experience, including 2+ years as a project manager, team lead, or functional lead.
Demonstrable experience working with Finance Receivable systems (e.g., InfoLease, Oracle Lease Management, etc.) and a solid understanding of data governance principles.
Proficiency in data querying and manipulation from various data sources and files.
Solid experience working in an Agile environment with a track record of delivering high-impact, cross-functional efforts on or ahead of schedule.
Strong analytical and critical thinker with the ability to interpret complex data, investigate anomalies, and solve business issues through detailed analysis.
Excellent documentation and written skills, with experience in writing business requirements (BRDs), process documentation, and user training materials.
Strong influence and collaboration skills, with the ability to move stakeholders toward consensus and work effectively with Business, IT, and Data Engineering teams.
Comfortable delivering training (virtual or in-person) to large groups to empower users on system functionalities or self-service tools.
Experience using AI-assisted analysis tools and a foundational understanding of how data quality impacts the performance of AI/predictive models.
Takes the lead in understanding the business landscape and identifies opportunities for process improvement and data standardization.

Nice To Haves

Proficiency in SQL for data querying and manipulation; hands-on experience with data visualization tools such as Power BI or Tableau.
Experiences working with Databases – Oracle, SQL Server and MS Access
Experience in using reporting tools – SAP Business Objects
Solid understanding of data governance concepts, including data quality, data security, data privacy, and metadata management.
Familiarity with data cataloging and data lineage concepts

Responsibilities

As a critical team member, you will work on projects of moderate to advanced scope related to the capabilities and functionality of Cisco Capital’s Global Connect Applications, integrating robust data governance and analytical frameworks into our core business processes.
Using Agile methodologies, work with business stakeholders to identify and document requirements; collaborate with IT development teams on solutions and deliver enhanced functionality to our operational systems.
Complete business requirements documentation (BRD), process maps, test plans, and user training materials. Verify business needs with cross-functional stakeholders and communicate them clearly to development teams.
Complete test cases required in various testing cycles, including sprints and BAT/UAT cycles, ensuring high-quality deliverables are met on or ahead of schedule.
Drive data accuracy by implementing data policies and maintaining data catalogs/glossaries. Serve as a Subject Matter Expert (SME) to ensure consistent data definitions across different departments.
Work closely with stakeholders to translate business questions into actionable analytical requirements. Use SQL and visualization tools (Power BI/Tableau) to analyze data and inform operational decisions.
Design user-friendly data models and provide training (virtual or in-person) to empower business users to perform their own analysis.
Partner with IT to evaluate and implement AI-driven capabilities, such as Natural Language Data Search and automated data classification, to improve platform efficiency and data "AI-readiness."
Work alongside the leadership team to develop long-term enablement strategies and build project roadmaps that define interdependencies between tools, systems, and processes.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses