Business Analyst

Oliver Insurance Software • ,

1d • Remote

About The Position

Oliver is a data and CX product company focused on the financial services and insurance industry. The Oliver Software Suite is a modern, scalable, and highly configurable platform designed to optimize the distribution and administration of benefits and pension plans across North America. The platform serves various end users including plan sponsors, participants, administrators, adjudicators, underwriters, and consultants. Oliver works with brokers, third-party administrators, MGAs, insurance carriers, consulting firms, unions, and corporations throughout North America. Their digital-first approach aims to create a better future by transforming business operations with their modern benefits and pension administration solution.

Requirements

• 2-4 years of experience in a Business Analyst or similar role, preferably in a SaaS or benefits administration company.
• Experience working in an Agile environment, supporting product teams with requirements gathering and documentation.
• Experience in conducting stakeholder interviews, process mapping, and gap analysis.
• Experience in data analysis, performance tracking, and providing business insights.
• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• Effective communicator who can articulate complex ideas clearly to technical and non-technical stakeholders.
• Detail-oriented with strong problem-solving and critical-thinking abilities.
• Ability to work collaboratively across teams and adapt to changing priorities.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.

Nice To Haves

• Experience with digital process automation, optimization tools, and workflow management solutions.
• Experience using tools such as Jira, Confluence, Power BI, or other analytics/reporting platforms.
• Knowledge of SQL or other database query languages.
• Familiarity with API integrations, system interoperability concepts, and automation platforms.
• Experience in process automation and workflow optimization.
• Certified Business Analyst Professional (CBAP) or Agile certifications.
• Scrum Master certification.
• Digital Process Automation or Business Intelligence certifications.

Responsibilities

• Collaborate with internal stakeholders, including product managers, engineers, and customer success teams, to gather and document business and functional requirements.
• Translate complex business needs into clear, actionable user stories and process flows.
• Work with the Director of Product Management to prioritize and refine the product backlog based on business value and client needs.
• Conduct detailed requirement analysis, defining project scope, objectives, and deliverables.
• Identify opportunities for process automation, system integration, and overall workflow efficiency improvements.
• Ensure business needs are met by working closely with development teams throughout the software development lifecycle.
• Analyze existing digital workflows and identify opportunities for process automation and optimization.
• Develop and maintain comprehensive documentation, including requirement specifications, process diagrams, and use cases.
• Support the development and implementation of new features and digital optimization solutions by ensuring alignment with business objectives.
• Facilitate user acceptance testing (UAT) by preparing test cases, gathering feedback, and ensuring smooth rollout of digital process enhancements.
• Act as a liaison between business and technical teams to ensure clear communication and alignment on project goals.
• Support product demonstrations and training sessions for internal teams and external clients.
• Assist in tracking and analyzing key performance metrics to evaluate the success of digital optimization initiatives.
• Engage with end users to gather feedback and refine product requirements for improved operational efficiency.
• Stay up to date with industry trends, best practices, and emerging technologies in digital process optimization.
• Recommend process and product enhancements based on user feedback and market research.
• Assist in competitive analysis to identify opportunities for differentiation and improvement.

Benefits

• Flexible Work Arrangements – Remote work options with occasional on-site collaboration.
• Comprehensive Health & Wellness Programs – Medical, dental, vision, and mental health support.
• Professional Development Support – Training programs, certifications, and mentorship.
• Paid Time Off – Generous vacation, sick days, and personal leave.
• Retirement Savings Plan – Employer-matching RRSP contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level