Business Analyst
About The Position
Are you someone who loves digging into data, spotting patterns, and helping teams make smarter decisions? Jimerson Birr is looking for a Business Analyst to help our practice groups run more effectively. This is a detail-oriented, analytical role for someone who can translate what the numbers are saying into clear, actionable insights — and communicate them to the people who need them most. What You’ll Do • Monitor and report on key performance indicators — track SLA compliance, workload distribution, and workflow efficiency across practice groups. • Maintain data quality in dashboards and scorecards: ensure inputs are timely, accurate, and decision-ready . • Analyze operational data to surface trends, flag risks, and identify opportunities for process improvement. • Document processes clearly: create SOPs, job aids, and workflow maps that capture how work gets done and how it should get done. • Support leadership with crisp, factual reporting: status updates, risk summaries, and performance snapshots. • Conduct root-cause analysis on recurring issues and document findings with clear, evidence-based recommendations. • Assist with quality assurance by sampling workflows and outputs for accuracy, completeness, and adherence to standards. • Collaborate with operations and leadership to translate goals into measurable outcomes and track progress. Who You Are • Analytical and detail-oriented — you trust data over assumptions and enjoy finding the story behind the numbers. • Clear communicator who can translate complex data into concise, understandable summaries for non-technical stakeholders. • Organized and thorough — you follow through, keep documentation current, and don’t let details fall through the cracks. • Self-directed — comfortable working independently once direction is set, and doesn’t need hand-holding to stay on track. • Comfortable with ambiguity — able to ask the right clarifying questions and work through problems methodically.
Requirements
- 2–4 years of experience in a business analyst, operations analyst, or similar role.
- Proficiency with data tools and reporting (Excel, dashboards, or similar); familiarity with CRM or practice management software a plus.
- Proven ability to document processes clearly and maintain accurate records.
- Experience in a professional services or legal environment preferred.
- Strong organizational and problem-solving skills with excellent attention to detail.
Nice To Haves
- Experience in a professional services or legal environment preferred.
- Familiarity with CRM or practice management software a plus.
Responsibilities
- Monitor and report on key performance indicators — track SLA compliance, workload distribution, and workflow efficiency across practice groups.
- Maintain data quality in dashboards and scorecards: ensure inputs are timely, accurate, and decision-ready
- Analyze operational data to surface trends, flag risks, and identify opportunities for process improvement.
- Document processes clearly: create SOPs, job aids, and workflow maps that capture how work gets done and how it should get done.
- Support leadership with crisp, factual reporting: status updates, risk summaries, and performance snapshots.
- Conduct root-cause analysis on recurring issues and document findings with clear, evidence-based recommendations.
- Assist with quality assurance by sampling workflows and outputs for accuracy, completeness, and adherence to standards.
- Collaborate with operations and leadership to translate goals into measurable outcomes and track progress.
Benefits
- Join a dynamic team that values professional growth and excellence in legal service.
- We offer competitive compensation, professional development opportunities, and a supportive work environment dedicated to fostering your success.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
