Business Analyst

State of Oregon•Salem, OR

5d•$6,182 - $9,361•Hybrid

About The Position

The Business Analyst plays a critical role in supporting the mission of the State’s education information system by ensuring the reliability, performance, and security of enterprise solutions and by analyzing and optimizing information systems that support student data, academic performance, and administrative operations. This role bridges technical solution design and operations with strategic business systems analysis to enhance outcomes, people, and process structures across the education information ecosystem. This position plays a critical role in supporting the systems, data collections, and operational processes that enable ODE programs to serve educators, schools, students, and communities across Oregon. The successful candidate will help improve the effectiveness, reliability, and governance of enterprise solutions that support statewide education programs and services. ODE is evolving its business analysis and solution delivery model to better support modernization, governance, and operational excellence. This position offers the opportunity to help build and mature a new Enterprise Solution Operations capability, establishing processes, standards, and practices that will influence how the agency manages solutions and data collections for years to come. This role sits at the intersection of business operations, technology, data, and program delivery. The position works with agency leadership, program offices, technical teams, and vendors to coordinate enterprise solution operations, improve business processes, and drive continuous improvement across a diverse portfolio of systems and services.

Requirements

Five (5) years of information systems experience in: business systems analysis and support of enterprise applications or data collection systems
An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND three (3) years of information systems experience in: business systems analysis and support of enterprise applications or data collection systems
A Bachelor's degree in Information Technology, Computer Science, or related field AND one (1) year of information systems experience in: business systems analysis and support of enterprise applications or data collection systems

Nice To Haves

Experience supporting enterprise business applications and data collection systems: Experience administering, supporting, enhancing, or maintaining business-critical applications, data collections systems, or configurable enterprise solutions.
Strong SQL and data analysis skills: Experience writing SQL queries and scripts to analyze data, troubleshoot issues, validate business rules, support reporting, and improve operational processes.
Experience with business systems analysis: Experience evaluating system functionality, documenting business requirements, identifying solution improvements, and supporting system enhancements throughout the solution lifecycle.
Demonstrated ability to coordinate technical and business activities: Experience working with business users, technical teams, and vendors to support system changes, testing, implementations, issue resolution, or operational initiatives.
Experience improving business processes and operational efficiency: Experience analyzing workflows, identifying inefficiencies, implementing process improvements, and developing operational procedures or controls.
Experience managing competing priorities in a complex environment: Experience organizing, prioritizing, and coordinating multiple requests, projects, support activities, or operational workloads while meeting deadlines and stakeholder expectations.

Responsibilities

Partner with ODE program staff and technical teams to support enterprise applications and data collections by analysing business needs, coordinating enhancements, troubleshooting issues, and improving business processes.
Coordinate solution-related activities including requirements analysis, testing, implementation support, documentation, issue resolution, and communication with business and technical stakeholders.
Analyse data, business processes, and system performance to identify opportunities to improve efficiency, data quality, customer experience, and operational effectiveness.
Support the ongoing operation of agency solutions through collaboration with program staff, vendors, developers, and project teams to ensure systems continue to meet business needs and agency priorities.