Business Analyst - Utility Billing & Customer Service Systems (CSS)
Computer Task Group, Inc•UNAVAILABLE, UNAVAILABLE
•Remote
About The Position
We are seeking an experienced Business Analyst with deep expertise in Utility Billing and Customer Service Systems (CSS) to support enterprise-level initiatives within a utility services environment. This role requires strong SDLC knowledge, stakeholder management expertise, and the ability to bridge business and technical teams while driving requirements, testing, and process improvement activities.
Requirements
- 10+ years of Business Analyst experience.
- Strong expertise in Utility Billing Systems and Customer Service Systems (CSS).
- Experience with SDLC methodologies and Application Development Management (ADM).
- Strong requirements gathering, documentation, and process mapping skills.
- Hands-on experience with JIRA, Xray, DBeaver, and SQL.
- Excellent impact analysis and gap analysis capabilities.
- Strong stakeholder management and workshop facilitation experience.
- Exceptional analytical, communication, and organizational skills.
- Ability to work effectively in a remote, cross-functional environment.
Nice To Haves
- Experience supporting enterprise utility operations and billing transformations.
- Familiarity with finance, customer service, and service order management workflows.
- Experience collaborating with technical teams and third-party vendors.
Responsibilities
- Gather, analyze, and document business and functional requirements for utility billing and CSS-related initiatives.
- Lead requirement workshops and collaborate with stakeholders across business and technical teams.
- Perform impact analysis and gap analysis to identify risks, dependencies, and improvement opportunities.
- Map business processes, workflows, and use cases related to utility billing, finance, and service order management.
- Maintain requirements traceability throughout the project lifecycle.
- Partner with development teams, QA teams, and vendors to ensure successful solution delivery.
- Support User Acceptance Testing (UAT), including test planning, defect tracking, and validation activities.
- Prepare project metrics, testing reports, and status updates across all project phases.
- Serve as a liaison between lines of business and technical teams to ensure alignment and effective communication.
Benefits
- competitive benefit package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
