Business Analyst - Billing
About The Position
Wolters Kluwer CT Corporation is a premier provider of registered agent, entity formation, and corporate compliance services. We support businesses and law firms with everything from UCC filings to foreign qualifications and business licensing. As the Business Analyst – Billing, you are responsible to analyze billing and payment operations and drive process and technology improvements. This role partners cross-functionally to translate business needs into clear requirements, support solution delivery, and enhance operational efficiency, customer experience, and financial outcomes. Highly prefer experience in a corporate billing function. In this role you will report to the Director, Customer Success, and work a hybrid work schedule from our local office (2 days in office, 3 days remotely).
Requirements
- Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience)
- 5+ years in Business Analysis, Operations, Product, or Project Management (up to 9 years preferred)
- Requirements gathering and process mapping
- Strong analytical and problem-solving capabilities
- Experience with SDLC methodologies (Agile/SAFe, Waterfall)
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Familiarity with tools such as ADO, JIRA, Confluence, Visio, Lucid, or Miro, and Smartsheets
Nice To Haves
- MBA preferred
- SQL and data visualization tools (Power Bi) experience preferred
Responsibilities
- Lead the analysis, design, and optimization of billing and payment processes and platforms
- Evaluate business operations, data trends, and performance metrics to identify risks and improvement opportunities
- Develop process maps, use cases, and functional requirements
- Act as the voice of stakeholders, incorporating feedback from frontline teams and customers
- Collaborate with Sales, Service, Product, Finance, Accounting, and Technology teams
- Support project delivery, including requirement clarification, risk identification, and issue resolution
- Participate in testing strategy, User Acceptance Testing (UAT), and production releases
- Assist with training, documentation, and post-implementation support
- Contribute to business cases, project documentation, and operational reporting
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
