Billing Business Analyst

Element Fleet Management • Baltimore, MD

7d • Onsite

About The Position

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We’re looking for an analytical individual to join our team as Billing Business Analyst. In this role, you will transform billing data into actionable insights that improve billing accuracy, client experience, operational efficiency, and proactive issue management. You will develop and use dashboards, reports, queries, and trend analysis to identify billing variances, recurring client issues, process gaps, and opportunities for improvement. You will partner with Billing Client Experience Partners, Billing Operations, Finance, IT/Data teams, external operations partners, Client Success, and other cross-functional stakeholders to turn data into recommendations, support proactive client communication, and improve the overall billing experience.

Requirements

• Experience in business analysis, data analysis, billing operations, finance operations, client service operations, or a related field.
• Demonstrated analytical skills with the ability to interpret data, identify trends, and explain business impacts.
• Experience working with reports, dashboards, spreadsheets, databases, operational systems, or similar tools.
• Strong Excel skills, including the ability to organize, analyze, and summarize large data sets.
• Ability to translate business questions into data requirements and actionable insights.
• Demonstrated problem-solving and root-cause analysis skills.

Nice To Haves

• College/University degree preferred.
• Experience in billing, invoicing, finance shared services, fleet, leasing, or client service operations.
• Experience with Salesforce, Xcelerate, Mainframe, Power BI, Tableau, SQL, Alteryx, Excel Power Query, or similar tools.
• Experience building dashboards, recurring reports, operational scorecards, or performance reporting.
• Experience analyzing billing variances, disputes, adjustments, revenue trends, or client service issues.
• Experience supporting process improvement, automation, or operational transformation initiatives.

Responsibilities

• Analyze billing data and generate actionable insights.
• Build, maintain, and use billing dashboards, reports, queries, and analytical tools to monitor client billing activity.
• Analyze billing trends, variances, exceptions, disputes, adjustments, and recurring client inquiries to identify material billing changes, emerging risks, and improvement opportunities.
• Translate complex billing data into clear business insights, summaries, and recommendations that support client-facing communication and operational decision-making.
• Support proactive billing reviews for strategic, complex, or high-volume clients by identifying unusual billing activity, potential client concerns, and emerging risk indicators.
• Partner with Billing Client Experience Partners to prepare client-ready insights, variance explanations, and supporting analysis.
• Conduct root-cause analysis on recurring disputes, billing errors, escalations, and service issues.
• Identify process gaps, control weaknesses, data quality issues, and handoff failures that contribute to billing friction.
• Develop and maintain reporting that measures Billing Client Services performance, client experience, and operational effectiveness.
• Prepare executive-ready summaries, recurring reporting, and performance updates for leadership and stakeholders.
• Collaborate with Billing Client Experience Partners, IT/Data, Billing Operations, Finance, external operations partners, Client Success, Commercial, and other operational teams to resolve data and process issues.
• Identify recurring manual analysis, customized reporting, and repetitive billing review activities that may be candidates for automation or standardization.

Benefits

• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
• health insurance
• tuition reimbursement
• retirement savings plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree