Business Analyst

County of Alameda•Oakland, CA

About The Position

Under general direction, positions in this classification have functional responsibility for the design, configuration and maintenance of the countywide ALCOLINK (PeopleSoft) systems; performs end user functional support, interprets and analyzes the system impact of business process changes; and other related duties as required. The County encompasses 14 cities including Alameda, Albany, Berkeley, Dublin, Emeryville, Fremont, Hayward, Livermore, Newark, Oakland, Piedmont, Pleasanton, San Leandro, and Union City as well as six unincorporated communities and rural areas that span a total of 738 square miles. Alameda County employs approximately 9,000 employees working in 21 different agencies and departments and has an annual budget of over $3 billion. As a major urban County, Alameda delivers a full spectrum of services, including general government and internal services, health care, social services, public works, criminal justice, and other public safety services for its community. The County celebrates the rich diversity of its workforce, which in large measure, reflects the cultural and ethnic diversity of the community it serves. The County’s mission is to enrich the lives of its residents through visionary policies and accessible, responsive, and effective services. Its vision is to be recognized as one of the best counties in which to live, work, and do business.

Requirements

Equivalent of three years of full-time professional experience in a position involving the design, implementation/upgrade, maintenance and training activities for a public or private agency comparable in size and complexity to the County of Alameda using a web based version of PeopleSoft, SAP, or Oracle Financials Purchasing, Human Resources and/or Benefits Administration
Progressively responsible experience analyzing business requirements and information technology needs, preferably in a public sector environment
Strong experience providing business analysis services across functional areas, including the ability to independently gather, analyze, and document user requirements and translate them into functional specifications that support system design and implementation
Knowledge of principles and practices of public sector human resources, benefits programs or purchasing functions
Knowledge of use of web based, PeopleSoft SAP, or Oracle Human Resources, Benefits Administration or Purchasing software
Knowledge of configuration tables/concepts and their impacts and relationships to automated system functionality
Knowledge of integrated systems testing approaches
Knowledge of Process Management
Knowledge of System Integration
Strong customer service orientation
Application of Excel at an advanced level
Ability to correctly apply legal requirements, policy, binding contractual agreements, and program requirements to system functionality
Ability to analyze complex business data/problems and develop appropriate solutions
Ability to understand the relationship among multiple interrelated systems
Ability to problem solve, make sound decisions and appropriate recommendations
Ability to understand impact of complex system processes on system performance
Ability to organize, prioritize and coordinate multiple tasks to meet critical deadlines
Ability to work independently and in a team oriented environment
Ability to orally communicate effectively
Ability to write and modify technical and user documentation
Ability to develop and facilitate training to individuals and groups
Ability to use various software applications
Ability to read, interpret and apply complex technical material
Ability to establish and maintain effective working relationships with others

Nice To Haves

Progressively responsible experience analyzing business requirements and information technology needs, preferably in a public sector environment
Identifies and evaluates department business needs and applies independent judgment to lead and recommend technology solutions that improve system functionality, streamline business processes, and support organizational outcomes
In collaboration with department stakeholders and technical teams, develops, coordinates, and ensures completion of project goals, deliverables, and milestones aligned with organizational priorities
Significantly contributes to the development of strategic and tactical plans related to the implementation and enhancement of information systems, reporting tools, and data analytics solutions
Analyzes business process gaps and system issues and recommends and supports the implementation of technical and process improvements
Coordinates and supports the integration of systems and applications to improve efficiency, data sharing, and overall system functionality across the organization

Responsibilities

Design, configuration and maintenance of the countywide ALCOLINK (PeopleSoft) systems
End user functional support
Interpret and analyze the system impact of business process changes
Identify and evaluate department business needs and apply independent judgment to lead and recommend technology solutions that improve system functionality, streamline business processes, and support organizational outcomes
In collaboration with department stakeholders and technical teams, develop, coordinate, and ensure completion of project goals, deliverables, and milestones aligned with organizational priorities
Provide business analysis services across functional areas, including the ability to independently gather, analyze, and document user requirements and translate them into functional specifications that support system design and implementation
Contribute to the development of strategic and tactical plans related to the implementation and enhancement of information systems, reporting tools, and data analytics solutions
Develop training materials and deliver system training to end-users to support system adoption and effective use
Analyze business process gaps and system issues and recommend and support the implementation of technical and process improvements
Coordinate and support the integration of systems and applications to improve efficiency, data sharing, and overall system functionality across the organization

Benefits

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program
Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)
12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Management Paid Leave
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1 st United Services Credit Union