Business Analyst - Engineering Services

J.E. Dunn Construction Group Inc P•Kansas City, MO

7d•Onsite

About The Position

The Business Analyst will ensure the operational efficiency and excellence of Engineering Services. This position will be responsible for supporting projects by capturing system/functional requirements, process requirements, designing, developing, and deploying technology solutions, documentation, and training to enhance and streamline various business unit functionality. All activities will be performed in support of the strategy, vision, and values of JE Dunn. The role involves making decisions on routine matters, providing recommendations to a supervisor, and referring all exceptions to the supervisor. The career path for this role is Senior Business Analyst.

Requirements

Ability to perform work accurately and completely, and in a timely manner
Communication skills, verbal and written
Proficiency in MS Office – Intermediate
Knowledge of organizational structure and available resources
Ability to solve complex problems quickly and effectively
Ability to deliver quality through attention to detail
Organizational skills
Listening skills
Effective project management skills
Ability to analyze and document complex business processes
Ability to make effective decisions under pressure
Ability to build relationships and collaborate within a team, internally and externally

Nice To Haves

Bachelor’s degree in Business Administration, Engineering, or related field
Relevant experience in lieu of degree requirements
2+ years business analysis experience
2+ years of construction or engineering industry experience

Responsibilities

Collects and analyzes the project’s business requirements and transfer the same knowledge to all teams involved in the successful completion of the project.
Evaluates the data collected through task analysis, business process, surveys, and workshops.
Provides suggestions to the impacted teams during the pilot phase of the deployment of solution to meet the client/department’s business needs.
Prepares accurate and detailed requirement specifications documents, user interface guides, functional specification documents, training, and process flow documentation to implement the solution/process needed.
Communicates effectively with external clients and internal teams to deliver solution/process’s desired outcomes.
Documents the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client.
Creates the deployment plan of the solution/process and chairs operational meetings to hold teams accountable for adoption.
Coordinates with groups on both rollout and ongoing operational excellence of solution/process for continuous improvement efforts.
Manages any change requests related to the working project plans daily to meet the agreed deadlines.
Manages difficult or emotional customer situations promptly and efficiently.
Meets client commitments; recognizes and acts upon service opportunities.
Solicits and applies feedback to improve quality and service.
Seizes opportunities to increase growth in areas aligned with organizational goals by identifying opportunities for new business development.
Seeks out opportunities of improvement from all departments and performs analysis on what efforts would provide the most value (from support tickets, tier 2 support escalations, new solution implementations across all IT departments etc.).
Applies analyzed information to design effective and efficient workflows and procedures.