Business Analyst

American College of Obstetricians and Gynecologists•Washington, DC

6d•$90,000 - $100,000•Hybrid

About The Position

The Business Analyst leads discovery, facilitation, and requirements development for technical and non-technical initiatives across the organization. The role partners with stakeholders across departments and business units to identify problems, analyze complex needs, and translate them into clear, actionable requirements that support effective solutions. The Business Analyst serves as a facilitator and thought partner, helping diverse stakeholder groups align and make informed decisions. The position requires an experienced analyst who can work independently, navigate ambiguity, apply established business analysis practices, define the problem space, and clarify incomplete, conflicting, or evolving requirements. This is a hybrid position requiring commuting to ACOG’s office in Washington, D.C. The role has no direct supervisory responsibilities but coaches and mentors other positions in the department.

Requirements

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
At least 5 years of professional experience performing business analysis in complex organizational environments.
Demonstrated experience leading requirements and facilitation efforts for cross-functional, multi-department initiatives.
Proven track record of delivering high-quality requirements and user stories that support successful solution delivery.
Experience working within Agile delivery frameworks, including Scrum, and supporting intake, requirements triage, backlog refinement, and user story development.
Experience using tools such as Wrike, Jira, Azure DevOps, Lucidchart, Miro, Visio, or similar platforms for intake, requirements management, backlog support, and process modeling.
Experience working on both technology-focused and business-focused projects.
Strong understanding of organizational operations, change impacts, and stakeholder management.
Advanced business analysis skills, including requirements elicitation, analysis, documentation, and validation.
Exceptional facilitation skills and ability to lead productive discussions among diverse, cross-functional stakeholder groups.
Strong analytical, critical-thinking, and problem-solving skills, including the ability to decompose complex problems and synthesize information across teams and departments.
Ability to gather and organize information about business impact, urgency, risk, dependencies, and expected value to support intake and prioritization decisions.
Ability to recognize when requests may involve applications, integrations, data, security, infrastructure, digital platforms, or vendor dependencies and engage appropriate subject-matter experts.
Proficiency in writing high-quality user stories, acceptance criteria, and functional requirements for technical and non-technical audiences.
Excellent written and verbal communication skills, including the ability to convey complex concepts clearly and concisely.
Ability to operate independently, manage ambiguity, and drive outcomes without close supervision.

Nice To Haves

Experience within membership associations or similar organizations.

Responsibilities

Lead discovery sessions and stakeholder discussions to define business problems, desired outcomes, success measures, requirements, and assumptions.
Analyze and document current- and future-state processes, workflows, business rules, and system interactions; identify opportunities to reduce complexity, duplication, and manual work.
Review incoming requests, clarify business needs and impact, identify affected owners and teams, prepare intake summaries, and route requests for evaluation and prioritization; identify recurring themes and intake bottlenecks.
Develop clear, concise, and testable requirements, user stories, and acceptance criteria for technical and non-technical initiatives, adapting the analysis approach to the work.
Identify risks, gaps, and dependencies across projects, processes, applications, digital platforms, data, integrations, vendors, and support teams; engage appropriate subject-matter experts and delivery partners.
Participate in solution design, backlog refinement, and sprint planning to clarify requirements and maintain alignment on decisions, dependencies, and outcomes.
Partner with QA and business stakeholders to support testing, user acceptance, and implementation readiness, including workflow, role, documentation, training, support, and ownership changes.
Perform other duties as assigned to support organizational priorities and strategic initiatives.
Coach and mentor other positions in the department.