Business Analyst

CVS Health

1d•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Business Analyst will play a critical role in supporting the Resources for Living (RFL) program, during one of Aetna Health’s largest and most complex digital transformations within Mental Wellbeing and Connected Care. During the migration, this role will be focused on project tracking, data analysis, risk management, dependency coordination, and executive reporting. The role will help ensure the program is operating with clarity, transparency, and discipline across product, engineering, business, and leadership teams. Post‑launch, this role will focus on day‑to‑day support for the live RFL platform. This will include operational reporting, feature performance analysis, business insights, intake analysis, and continuous improvement support as the platform scales across employer groups and member populations. This role is highly cross‑functional and requires strong analytical skills, organization, communication, and the ability to translate complex program and product data into clear insights and recommendations.

Requirements

2+ years of experience in a PMO, Business Analyst, Program Analyst, or similar role supporting digital initiatives.
Strong experience tracking complex projects or programs across multiple teams.
Excellent analytical skills, with experience working with metrics, dashboards, and reporting.
Strong written and verbal communication skills, including experience preparing leadership‑level updates.
Ability to manage ambiguity and operate effectively in fast‑paced, cross‑functional environments.
Strong organizational skills and attention to detail.

Nice To Haves

Experience supporting large‑scale platform launches or migrations.
Familiarity with Agile / SAFe environments (without acting as a PO).
Experience working with tools such as Excel, PowerPoint, Jira, Rally, Confluence, or similar.
Comfort partnering with data/analytics teams to interpret dashboards and KPIs.
Background in healthcare, benefits, digital platforms, or enterprise technology.
Experience supporting post‑launch operational analysis or platform optimization.

Responsibilities

Support the RFL re‑platforming program through structured project tracking, milestone management, and dependency coordination.
Maintain and continuously update integrated project plans, including platform build, migration waves, business readiness, and operational readiness.
Track key migration readiness indicators (feature readiness, testing status, pilot readiness, risks, and mitigations).
Own status reporting for leadership, including executive summaries, dashboards, and weekly/bi‑weekly updates.
Track and manage risks, issues, and decisions, ensuring visibility and follow‑through across teams.
Partner with Product Managers, Engineering, Analytics, and Business teams to ensure alignment on scope, priorities, and timelines.
Monitor and analyze usage, engagement, and adoption metrics across web and native experiences.
Develop and maintain operational dashboards tracking performance, feature utilization, and business KPIs.
Analyze trends, anomalies, and opportunities, and surface insights to Product, Business, and Leadership teams.
Support business intake analysis, helping evaluate requests, enhancements, and operational needs.
Identify opportunities for process improvement, automation, and reporting efficiency.
Facilitate alignment across Product, Engineering, Business, Operations, and Analytics teams.
Ensure consistency in how progress, risks, and metrics are tracked and communicated.
Maintain high standards of organization, documentation, and transparency across the RFL program.