Business Analyst

Dealer Tire•Cleveland, OH

1d•Onsite

About The Position

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in! Base Pay Range: $72,000 - $82,000 As a Business Analyst, your essential job functions will include the following: Business Process Analysis and Process/System Expertise Developing breadth and depth of knowledge, both ERP and other systems and process, in assigned functional area(s) and product(s), which support a holistic view across broad processes and systems. With guidance, recommending and developing business process improvements for assigned area. Analyzing cross-functional impact of business and systems processes across organizations. Working with users to identify and recommend desired process modifications and enhancements. Documenting and modeling business processes and associated data, including both “as-is” current processes and “to-be” improved processes. Documenting system knowledge and test planning in support of assigned projects and initiatives. Participate in delivery of system knowledge on projects to new and existing users of new workflow processes and Information Technology system and products. Meeting regularly with customers and IT Management to discuss, prioritize and report on application enhancements. Keeping customers informed of business analysis work progress. Customer Support Services Engaging users in reporting the issues; timely response back to users; engaging other IT resources as needed, documenting issue resolution; analysis of patterns and trends within the requests; properly coding time spent; closing the user tickets according to the agreed timeframes. Performing root cause analysis and support appropriate IT resources to implement process and system improvements to reduce/eliminate root causes of incidents Providing system knowledge transfer to functional super users and help desk support. Delivering support within initial response time as well as resolution time service levels Project Management Continue growth and developing proficiency in agile project management principles and processes. Working alone and as part of a team to manage aspects of a project, which can include: Providing status to project stakeholders and IT Management. Issue tracking, escalation, and resolution. Updating process and system documentation to reflect changes. Documenting business requirements Working with associates to develop user acceptance test objectives, test plans and/or test scripts to verify and accept that business requirements have been met. Executing system tests and user acceptance tests of system changes. Work Management Planning and estimating business analysis work as described above. Monitoring adherence to established business analysis standards and guidelines. Meeting project quality, schedule, and cost commitments, under pressure Other Duties as Assigned

Requirements

Bachelor’s degree required.
1-3 years business analysis experience.
1-3 years exposure to Enterprise Resource Planning (ERP) systems
Good communication skills to multiple levels of the organization
Organized / detailed orientation is required.
Microsoft Excel, Word, Project, Visio
Facilitation and negotiation skills
Ability to manage in a fast-paced environment.
Continuous viewing from and inputting data to a computer screen
Sitting for long periods of time
<10% travel

Responsibilities

Developing breadth and depth of knowledge, both ERP and other systems and process, in assigned functional area(s) and product(s), which support a holistic view across broad processes and systems.
With guidance, recommending and developing business process improvements for assigned area.
Analyzing cross-functional impact of business and systems processes across organizations.
Working with users to identify and recommend desired process modifications and enhancements.
Documenting and modeling business processes and associated data, including both “as-is” current processes and “to-be” improved processes.
Documenting system knowledge and test planning in support of assigned projects and initiatives.
Participate in delivery of system knowledge on projects to new and existing users of new workflow processes and Information Technology system and products.
Meeting regularly with customers and IT Management to discuss, prioritize and report on application enhancements.
Keeping customers informed of business analysis work progress.
Engaging users in reporting the issues; timely response back to users; engaging other IT resources as needed, documenting issue resolution; analysis of patterns and trends within the requests; properly coding time spent; closing the user tickets according to the agreed timeframes.
Performing root cause analysis and support appropriate IT resources to implement process and system improvements to reduce/eliminate root causes of incidents
Providing system knowledge transfer to functional super users and help desk support.
Delivering support within initial response time as well as resolution time service levels
Continue growth and developing proficiency in agile project management principles and processes.
Working alone and as part of a team to manage aspects of a project, which can include: Providing status to project stakeholders and IT Management.
Issue tracking, escalation, and resolution.
Updating process and system documentation to reflect changes.
Documenting business requirements
Working with associates to develop user acceptance test objectives, test plans and/or test scripts to verify and accept that business requirements have been met.
Executing system tests and user acceptance tests of system changes.
Planning and estimating business analysis work as described above.
Monitoring adherence to established business analysis standards and guidelines.
Meeting project quality, schedule, and cost commitments, under pressure