Business Analyst, PRH Publishing Operations (Open to Remote)

Penguin Random House US•New York, NY

7d•Hybrid

About The Position

The Business Analyst will be responsible for the ongoing support and maintenance of the Penguin Random House SAP system, which supports core operational processes used by Penguin Random House employees and distribution clients. The Business Analyst will collaborate closely with Managing Editorial, Production, Inventory, Marketing, Publicity, Design, Sales, IT, and other internal departments to ensure system accuracy, stability, and effective day-to-day operations. The role will include requirements gathering, data analysis, user support, documentation and some training. The analyst will be part of the 11-member Publishing Operations Systems team, a group that supports the PRH SAP MM/PP/PS modules. This is a great opportunity for someone with SAP consulting experience who enjoys complex problem solving. This is a business analyst position and does not require coding experience.

Requirements

3 – 5 years of SAP analyst experience required
Strong communication and customer service skills with ability to assess “wants” vs. “needs” and translate what is at the heart of user requirements
Proven ability to translate business challenges into system solutions

Nice To Haves

SAP MM/PP/PS is a plus
Ability to understand ABAP code a plus
Analytical, data-driven approach; logical thinker with ability to articulate meaningful conclusions found in the data
Advanced Excel / Access Macros writing experience a plus
Ability to manage multiple priorities in a fast-paced environment
Advanced SQL query writing experience a plus
Experience in book publishing is a big plus

Responsibilities

Troubleshoot system issues with the user community and IT; these issues include tracking down data problems on individual titles, mass data updates, and system configuration among others; triage and escalate appropriately
Use database tools to pull large data sets and use the analysis of that data to identify issues and solutions for individual divisions or the company as a whole
Promote knowledge transfer within and beyond the team by documenting issues and processes and communicating best practices to users
Manage data maintenance in SAP as needed
Translate technical problems and solutions into business language to facilitate decision making
Document business requirements and create functional specification documents
Collaborate with developers to translate functional specs into technical specifications
Create test cases and execute test system enhancements
Work collaboratively on projects toward common goals, and also take ownership of projects from end-to-end
Analyze problems, propose solutions and recommend prioritization