Business Analyst (Remote)

State of Colorado • Denver, CO

3d • Remote

About The Position

The Colorado Department of Revenue (CDOR) is seeking a Business Analyst III to join the Innovation, Strategy, and Delivery (ISD) Division within the Application Management Team. This role serves as a critical interface between DOR business units, vendor-based development teams, and developers from the Office of Information Technology (OIT) to design, implement, and support platforms and solutions that meet stakeholder needs. Operating in a remote work environment, the Business Analyst III will solve a range of straightforward problems using standard procedures and Agile methodology to analyze user requirements, document processes, manage user acceptance testing, and review system issues. The ideal candidate will help implement business solutions across numerous workgroups to ensure deliverable quality, timely execution, and the achievement of overall organizational goals.

Requirements

• Six (6) years of progressive professional experience in business analysis, or other experience directly related to the work assigned to this position, which must include at least one of the following as part of the six (6) years.
• At least 1 year working with the Colorado DRIVES application in a State or County front line facing position --or-- At least 1 year working with the Colorado DRIVES application in a technical or telephone support position --or-- At least 1 year working with the Colorado DRIVES application as a State or County trainer
• Bachelor's degree from an accredited institution in business administration, public administration, computer science, information systems, or a closely related field.
• Two (2) years of progressive professional experience in business analysis, or directly related experience which at least one (1) year within the two (2) years of required experience in a position working with the Colorado DRIVES application in one of the following ways:
• At least 1 year working with the Colorado DRIVES application in a State or County front line facing position --or-- At least 1 year working with the Colorado DRIVES application in a technical or telephone support position --or-- At least 1 year working with the Colorado DRIVES application as a State or County trainer
• Additional appropriate experience may substitute for the degree requirement on a year-for-year basis.

Nice To Haves

• Additional years of: Colorado DRIVES application usage experience
• Colorado DRIVES application technical support experience
• Colorado DRIVES application training support experience
• State of Colorado or Colorado County front line experience, preferably Motor Vehicle customer facing roles
• Additional years of demonstrated experience with: Software Development requirements elicitation
• Agile User Story development and refinement including story splitting
• Development feature, timeline, and scope negotiations
• Meeting facilitation with large groups of diverse stakeholders
• Testing enterprise applications
• Training enterprise applications
• Bug tracking and management
• Documentation of As-Is and To-Be business processes
• Vendor, Team, and Stakeholder relationship management
• Leading, Collaborating and Supporting projects and strategic initiatives with tight time timelines and budgets
• Knowledge of Colorado statute, rule, and law and how each impacts software development requirements
• Agile, Scrum, or Business Analyst Certification

Responsibilities

• Elicit and Gather Requirements: Conduct open-ended discussions, brainstorming sessions, and prototyping to gather user and business requirements.
• Translate Requirements: Articulate business requirements from user interviews and workshops, converting them into technical requirements for developers.
• Manage Project Scope: Continuously evaluate and communicate scope and systems requirements to maintain system processes and limit scope creep.
• Implement Agile Processes: Utilize the Agile Software Development process for requirement gathering, application development, and iterations.
• Develop Project Plans: Identify stakeholders, develop management and project plans, and monitor deliverables to ensure timely project completion.
• Create Quality Assurance Plans: Review, implement, and assist in the design of Test Plans and Test Cases based on user and functional requirement specifications.
• Execute Testing: Develop and execute detailed unit, user acceptance, and regression test plans and test cases based on business requirements and acceptance criteria.
• Document Defects: Review reported system issues, determine if they are technical defects or training issues, and document defect reports accordingly.
• Foster Customer Relationships: Act as a liaison between business partners, managers, executives, and outside vendors to support relevant systems and promote transparency.
• Communicate Progress: Produce reports, timelines, and graphics to deliver regular status updates and communicate expectations and progress to leadership and stakeholders.

Benefits

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical , Dental , and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level