Business Process Analyst - Remote

UnitedHealth Group•La Crosse, WI

2d•$29 - $52•Remote

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Optum Serve partners with federal agencies to improve health outcomes nationwide through innovative, data-driven healthcare solutions. As part of the Training & Development team, the Business Process Analyst (BPA) plays a key role in improving how training programs are designed, delivered, measured, and continuously enhanced. This position will partner closely with Training, Operations, and Leadership teams to document processes, analyze performance data, identify improvement opportunities, and provide actionable insights that drive business results. The ideal candidate is analytical, process-oriented, and experienced in translating complex data and workflows into practical solutions. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

2+ years of experience in Business Analysis, Process Improvement, Operations, Training Operations, or a related analyst role
Experience documenting business processes, workflows, and process maps
Proven experience analyzing data and presenting findings to various audiences
Advanced proficiency in Microsoft Office Suite, including: Excel, PowerPoint, Word, Visio
Proven solid requirements gathering and stakeholder engagement skills
Proven solid organizational skills with the ability to manage multiple priorities and deadlines
Proven excellent written and verbal communication skills

Nice To Haves

PMP Certification
Lean Six Sigma certification or experience
Experience supporting Training & Development or Learning Operations functions
Contact Center or Call Center operations experience
Experience with Power BI, SmartSheet, or similar reporting tools
Oracle Learning Cloud or Learning Management System (LMS) reporting experience
Instructional Design and/or Training Delivery experience
Project leadership experience
Knowledge of ServiceNow Knowledge Management or Document Management Systems (DMS)

Responsibilities

Analyze, document, and improve end-to-end training and operational processes using Business Process Management (BPM), Lean Six Sigma, and Agile methodologies
Conduct root cause analyses to identify process gaps, inefficiencies, and opportunities for improvement
Gather business requirements and collaborate with stakeholders to develop effective solutions
Analyze operational and performance data to identify trends and measure training effectiveness
Develop and maintain dashboards, reports, and metrics for leadership reviews and business performance discussions
Support Contact Center operations through process optimization and continuous improvement initiatives
Create and maintain SOPs, process maps, workflow documentation, knowledge articles, and related resources
Partner cross-functionally with Training, Operations, Quality, and Leadership teams to ensure alignment on business objectives
Utilize tools such as ServiceNow and Knowledge Center platforms to support knowledge management and process efficiency
Monitor process performance and recommend enhancements that improve learner outcomes, productivity, quality, and customer experience