Business Analyst Automotive (Remote)
About The Position
We’re Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. As an Incentives Business Specialist, you will support the Incentive Dealer Program through program entry, quality control, system support, troubleshooting, issue resolution, and business analysis. This work at home role partners closely with Sales, Operations, and cross-functional teams to turn data into actionable recommendations that improve program performance, enhance client outcomes, and support business decisions. This position includes 20% travel to a local office.
Requirements
- Have a bachelor’s degree from an accredited four-year college or university
- Bring strong attention to detail and can successfully manage multiple projects at once
- Expert in utilizing complex Microsoft Excel functions, pivot tables, VLOOKUP/XLOOKUP, and power formulas to transform raw, unstructured operational data into actionable business intelligence.
- Proven ability to design, automate, and maintain comprehensive performance dashboards and operational reports to monitor KPI trends, track agent productivity, and evaluate program efficiency.
- Highly adept at troubleshooting calculation errors, auditing large datasets, establishing rigorous data validation standards, and ensuring 100% data accuracy across cross-functional reports.
- Skilled in leveraging tools like Power Query and advanced Excel data models to streamline manual reporting workflows, dramatically reducing turnaround time for recurring business reviews.
- Are comfortable communicating findings, insights, and recommendations to key stakeholders across the organization
- Are skilled at problem-solving, troubleshooting, and supporting system-related processes
- Thrive in a self-directed work-at-home environment while collaborating effectively with cross-functional teams
Nice To Haves
- Have experience with Tier 1 or Tier 2 business intelligence or analytics application
- Have experience delivering research-driven analysis related to marketing activity
- Have familiarity with MS SQL Server and SAP Business Objects
- Have experience in the automotive industry
- Have prior experience supporting incentive programs, reporting operations, or dealer-focused business processes
Responsibilities
- Enter monthly program incentives through the Fusion system with a high level of accuracy
- Conduct quality control checks within the Fusion system to ensure incentive data is error-free
- Provide system support, troubleshoot issues, and help resolve program-related concerns as needed
- Respond promptly to requests for dealer and customer research
- Analyze program reporting trends at the national, regional, district, and dealer levels to identify insights and performance patterns
- Provide Marketing Consultants with analysis on the impact of various programs across the client base
- Develop detailed queries and query routines using existing database tools to support reporting objectives
- Create a systematic approach for running queries and delivering recurring recommendations to Sales, Operations, and other internal teams
- Make recommendations to Sales, Operations, and account teams on process improvements, internal enhancements, and client-centric program improvements
- Recommend ways for clients to better use program tools to drive stronger performance
- Support analysis related to program finances and help identify opportunities to improve cost effectiveness
- Recommend the use and implementation of business intelligence query tools
- Perform additional duties as assigned
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- registered retirement savings plan
- paid time off and holidays
- paid learning days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
