Business Analyst - Continuous Improvement Unit
About The Position
The Edmonton Police Service’s Continuous Improvement Unit is seeking a self-motivated, organized Business Analyst with strong technical and analytical skills to help shape the future of public safety technology. This role offers the opportunity to work on mission-critical systems that support emergency response and evidence management, making a real impact on our community. You will join a collaborative team committed to innovation, integrity and service excellence, where your ideas and expertise will drive meaningful improvements in how EPS police officers serve the public. You will contribute to the evolution of three major systems: Computer Aided Dispatch (CAD), Records Management Systems (RMS), and Digital Evidence Management Systems (DEMS), along with other integrations that keep our operations running smoothly.
Requirements
- Degree in related discipline and four (4) years of relevant experience in an Information Technology environment including demonstrated ability to lead small to mid-size initiatives.
- Post secondary diploma in a related discipline and five (5) years relevant experience in an Information Technology environment including demonstrated ability to lead small to mid-size initiatives.
- Certificate in a related discipline and seven (7) years relevant experience in an Information Technology environment including demonstrated ability to lead small to mid-size initiatives.
- Degree in related discipline and two (2) years of relevant experience in an Information Technology environment.
- Post secondary diploma in related discipline and three (3) years of relevant experience in an Information Technology environment.
- Certificate in related discipline and five (5) years of relevant experience in an Information Technology environment.
- Comprehensive advanced working knowledge of Microsoft Office and practical experience with BPMN/BABOK framework.
- Excellent organizational, interpersonal, verbal and written skills with a strong focus on customer service.
- Ability to excel in a team environment.
Nice To Haves
- Formal certification in the area of expertise is desirable.
- Previous knowledge of RMS and DEMS would be an asset.
- Professional Designation in Business analysis (CCBA, CBAP, PMI-PBA) from the IIBA or PMI would be an asset.
- Training in IT strategy design from a post-secondary institution would be an asset.
Responsibilities
- Elicit, validate, and document business requirements for system enhancements using BABOK-recommended techniques.
- Prioritize and balance competing user requirements and refine backlog items in preparation for development.
- Create user stories with acceptance criteria and document related processes.
- Coordinate configuration release activities across cross-functional teams to ensure timely delivery and thorough testing for smooth deployment.
- Advise leaders on IT solutions, including fit-gap analysis and process modelling to create efficiency.
- Organize and facilitate meetings, focus groups and training sessions with end-users.
- Prioritize work based on business needs and management direction.
- Perform other duties as required.
Benefits
- We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
