Business Analyst

Smart IMS • Plano, TX

9d • Onsite

About The Position

The Business Analyst provides operational support to major accounts and serves as a liaison between Sales, Demand Planning, and Supply Planning teams. The role focuses on promptly resolving customer inquiries, supporting team members in achieving high service levels and other business goals, and managing order-related activities for Home Appliance accounts. The position is a 12-month contract based onsite in Plano, Texas.

Requirements

• Advanced Excel skills.
• Strong PowerPoint skills, including advanced PowerPoint.
• Competency with SAP systems and Microsoft Office.
• Knowledge of order management, demand planning, and root cause analysis.
• Superior communication and organizational skills.
• Strong problem-solving abilities.
• Ability to interact with all levels of management.
• Ability to meet deadlines in a fast-paced, demanding environment and work well on a team within demanding time frames.
• Exceptional customer service background.
• Supply chain knowledge.

Responsibilities

• Manage orders, including order processing, tracking, and reconciliation.
• Generate multiple daily reports for select accounts.
• Communicate directly with customer service teams about order status and product availability.
• Collect, document, and manage information logs for Home Appliance accounts.
• Create commercial invoices.
• Work with the Call Center to ensure consumers are contacted to meet the SLA for rescheduling orders.
• Process upgrades for end-of-life models.
• Work overtime if required.

What This Job Offers

• Education Level: No Education Listed