Business Analyst
About The Position
Supports analytics and insight initiatives by working with customer and operational data, performing statistical analysis, and contributing to dashboards and performance reporting. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $89k Salary. This is an onsite role (5255 Orbitor Drive, SUITE 501, Mississauga, ON, L4W 5M6).
Requirements
- 4 years of experience in analytics, reporting, or business analysis roles
- Bachelor’s degree in Business, Analytics, Economics, or related discipline
- Early-career exposure to service or operations analytics
- Strong interest in data-driven decision making
- Foundational analytics and data analysis skills
- Basic understanding of statistics
- Exposure to CX and service metrics
- Familiarity with Power BI or reporting tools
- Strong attention to detail
- Ability to manage multiple priorities
Responsibilities
- Support analysis of service data contributing to churn, AHT, and SLA improvement
- Assist with statistical analysis and data exploration
- Prepare dashboards and analytical summaries
- Support root-cause analysis for repeat contacts and service issues
- Participate in analytics-led CX improvement initiatives
- Perform data validation and quality checks
Benefits
- medical insurance
- dental insurance
- vision insurance
- flexible spending or health savings account
- life and AD&D insurance
- short- and long-term disability coverage
- paid time off
- employee assistance
- 401k program with company match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
