Business Analyst, Information Technology

DPS•Denver, CO

2d•Onsite

About The Position

Responsible for performing technical analysis and process optimization to solve business problems using advanced methods. This role contributes to operational goals by influencing district decision-making and ensuring that systems are not only maintained but continuously improved for efficiency. The primary objective is to analyze business units to define their process and system needs, and to recommend solutions that deliver value via the full project lifecycle. This role focuses on Business Process Re-engineering (BPR), identifying and addressing the impacts of change on people, processes, and technology to ensure the district operates at maximum efficacy.

Requirements

Basic knowledge of web applications, SaaS platforms, and a baseline understanding of software features/functionality.
Proficiency in JIRA, Confluence, or similar tools for user stories and task tracking.
Skill in using mapping tools (e.g., Lucidchart, Visio) to visualize complex value streams and workflows.
Skill in analytical thinking to assess IT processes and propose technical or structural improvements.
Experience with Agile methodologies.
Strong verbal and written communication; willingness to learn and grow in the role.
Bachelor's or relevant work experience in Computer Science, Information Systems, Business Administration, or related field.
Two (2) years of experience in a business analyst, systems analyst, or IT support role.
Experience specifically within a Process Improvement or Operations Management capacity.
Live and work with a permanent home address in Colorado while working with us.
Have the ability with or without accommodations to meet the physical demands of the position.

Nice To Haves

Foundational knowledge of Lean or Six Sigma principles.
Skill in Google Workspace, Gherkin requirements writing, and data analysis tools such as SQL, Excel, or Power BI.

Responsibilities

Identify and eliminate "waste" (redundant steps or bottlenecks) within existing IT and business workflows.
Research and apply analytical methods to solve complex problems and enhance the efficacy of district programs and processes.
Facilitate "As-Is" vs. "To-Be" sessions to define the delta between current capabilities and desired future states.
Investigate and resolve business or technical issues by identifying underlying causes rather than just addressing symptoms.
Create metrics, examine data, and interpret findings to extract insights that reveal areas for operational improvement.
Improve data storage practices to optimize the extraction, analysis, and delivery of content.
Handle data collection, document queries, and audit/clean data to ensure high integrity.
Setup and validate that infrastructure complies with established processes and guidelines.
Support recurring efforts such as school year rollouts, SIS upgrades, and platform updates.
Serve as the initial point of contact for intake requests and conduct comprehensive business discovery.
Document and translate business needs into features, stories, and tasks for cross-functional teams.
Participate in agile-based solution implementations as part of cross-functional teams.
Maintain proactive communication with key internal and external stakeholders through dashboards and visualizations.
Work closely with functional experts and provide mentorship to catalyze collaboration across teams.