Business Analyst

CGI•Lafayette, LA

4h•Hybrid

About The Position

Advance your career as a Business Analyst on a high-performing Agile team supporting the modernization of mission-critical supervisory systems for a federal agency. You'll take ownership of requirements analysis, process improvement, and stakeholder engagement, collaborating with cross-functional teams to deliver secure, user-centric digital solutions. If you're analytical, detail-oriented, and ready to drive meaningful change, this is your opportunity to make a significant impact in a mission-driven environment. This position is located in our Lafayette, Louisiana or Knoxville, TN office; however, a hybrid working model is acceptable.

Requirements

Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field (or equivalent experience)
3–5 years of experience as a business analyst or similar role in software/system environments
Experience eliciting and documenting requirements for web applications or enterprise systems
Proficiency with Agile methodologies and tools (e.g., Azure DevOps, Jira)
Strong analytical, problem-solving, and process mapping skills
Excellent written and verbal communication skills
Experience collaborating in cross-functional Agile teams
Eligibility for federal background investigation and compliance with security requirements (U.S. citizenship or lawful permanent residency with 3+ years residency)

Nice To Haves

Experience supporting enterprise-scale applications in regulated or federal environments
Familiarity with Section 508 accessibility, security, and privacy requirements
Experience with user acceptance testing (UAT) and quality assurance
Certifications in business analysis (e.g., CBAP, PMI-PBA, Agile BA)
Experience mentoring or guiding junior analysts

Responsibilities

Elicit, analyze, and document business, functional, and technical requirements for enterprise systems and software
Collaborate with product owners, stakeholders, developers, and UX/UI teams to translate requirements into user stories, acceptance criteria, and process flows
Lead or support backlog refinement, sprint planning, and Agile ceremonies
Conduct gap analysis, process mapping, and workflow optimization to improve business processes and system functionality
Facilitate requirements workshops, interviews, and user feedback sessions
Develop and maintain business analysis artifacts (e.g., user stories, process diagrams, requirements traceability matrices)
Assist with user acceptance testing (UAT), defect triage, and validation of delivered solutions
Ensure solutions comply with federal standards (e.g., Section 508 accessibility, security, and privacy requirements)
Support change management, training, and documentation efforts
Communicate findings, recommendations, and status to technical and non-technical audiences