Business Analyst - Payer Escalations

Sentara Hospitals • Norfolk, VA

2d

About The Position

The Business Analyst - Payer Escalations designs, produces, and analyzes data-driven reports to support business operations and special projects. The role uses databases, information systems, and analytical tools to monitor, evaluate, and improve business performance, while supporting the implementation, maintenance, and optimization of information systems and ensuring data accuracy, accessibility, and usability for decision-making.

The analyst creates reports, dashboards, and visualizations; analyzes trends, patterns, and key performance indicators; and maintains integrity, accuracy, and consistency in reporting. The role uses tools such as SQL, Excel, Power BI, and Tableau to extract and manipulate data, conducts statistical analysis, and translates complex data into concise reports for stakeholders.

The position also supports the development and optimization of business information systems, maintains data structures, queries, and reporting tools, and works with IT teams to ensure data availability and system functionality. Responsibilities include documenting business processes, data sources, and reporting methods; identifying inefficiencies and process-improvement opportunities; recommending improvements to data collection, storage, and analysis; and collaborating with cross-functional teams and stakeholders to understand reporting needs.

Requirements

• Bachelor's-level degree.
• At least 3 years of relevant experience in business analysis, data reporting, or analytics.
• Experience working with large datasets and multiple databases.
• Knowledge of business intelligence tools, SQL querying, and reporting software.

Responsibilities

• Design, generate, and maintain reports, dashboards, and visualizations for business operations.
• Analyze trends, patterns, and key performance indicators to provide actionable insights.
• Maintain data integrity, accuracy, and consistency in reporting.
• Use analytics tools to extract and manipulate data and conduct statistical analysis.
• Translate complex data into concise, understandable reports for stakeholders.
• Assist with the development, implementation, maintenance, and optimization of business information systems.
• Maintain data structures, queries, and reporting tools to support business needs.
• Work with IT teams to ensure data availability and system functionality.
• Document business processes, data sources, and reporting methodologies.
• Identify inefficiencies and opportunities for process improvement.
• Recommend enhancements to data collection, storage, and analysis methods.
• Work with cross-functional teams, business stakeholders, and IT to understand reporting needs.

Benefits

• Medical, dental, and vision plans
• Life and disability insurance
• 401(k)/403(b) with employer match
• Paid time off, sick leave, and holidays
• Paid parental and military leave
• Adoption, fertility, and surrogacy reimbursement up to $10,000
• Emergency backup care
• Critical illness plans
• Tuition assistance up to $5,250 per year and discounted educational opportunities
• Student debt pay down up to $10,000
• Pet insurance
• Legal resources plan
• Opportunity to earn an annual discretionary bonus, subject to eligibility criteria
• Educational assistance or student loan repayment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level