Manager, Regulatory Escalations

Meta•Austin, TX

1d•$178,000 - $252,000

About The Position

Meta is seeking an experienced manager to lead regulatory escalation management within its Crisis and Response organization. The role oversees a team responsible for high-stakes regulatory inquiries, government-mandated requests, and compliance escalations across Meta’s global platforms, including matters related to AI systems and AI-generated content. The manager serves as a senior point of contact for regulatory bodies, internal legal and policy teams, and cross-functional stakeholders. They ensure escalated matters are triaged, tracked, and resolved in accordance with applicable legal frameworks and internal standards. The position operates at the intersection of regulatory compliance, crisis response, and operational governance, requiring expertise in complex, time-sensitive regulatory environments at scale.

Requirements

At least 10 years of experience in regulatory compliance, crisis and response management, legal operations, or a related field.
At least 6 years of experience managing teams responsible for regulatory, legal, or government-facing escalation workflows.
Experience operating within regulatory frameworks governing technology platforms, including data disclosure, content regulation, or government inquiry response.
Experience building and scaling operational processes for high-volume, time-sensitive regulatory or legal matters.
Experience communicating regulatory risk and escalation status to senior leadership and cross-functional stakeholders through written briefings and structured reporting.

Nice To Haves

Demonstrated ability to integrate AI tools to optimize or redesign workflows and produce measurable impact, such as efficiency gains or quality improvements.
Experience designing escalation management systems, case-tracking tools, or compliance-reporting infrastructure in a technology or platform environment.
Familiarity with global regulatory frameworks applicable to large-scale technology platforms, such as data protection laws, digital services regulations, AI governance requirements, or content governance requirements.
Ongoing AI skill development, such as prompt or context engineering and agent orchestration, and staying current with emerging AI technologies.
Experience working directly with regulatory agencies or government bodies in a compliance, legal, or policy capacity across multiple jurisdictions.
Experience with AI regulations and policies, including emerging AI compliance frameworks.
Experience adhering to and implementing responsible, ethical AI practices, such as risk assessment, bias mitigation, and quality and accuracy reviews.
Track record of leading organizational change in response to evolving regulatory landscapes, including developing new policies and training programs for compliance teams.

Responsibilities

Lead and develop a team of specialists managing regulatory escalations across multiple jurisdictions and product surfaces, including AI-related inquiries.
Establish and continuously refine escalation frameworks, triage protocols, and response workflows to support timely, compliant handling of regulatory inquiries.
Serve as a senior liaison between regulatory bodies, government agencies, and internal legal, policy, and operations teams during high-priority escalations.
Drive cross-functional alignment on regulatory response strategies with Legal, Public Policy, Trust and Safety, and Product teams.
Oversee the development and maintenance of documentation, audit trails, and reporting mechanisms required for regulatory accountability.
Identify systemic risks and operational gaps in escalation handling, and lead process-improvement and policy-development initiatives.
Leverage AI tools to improve response workflows, escalation triage, and operational efficiency.
Manage team capacity, prioritization, and performance across concurrent regulatory matters with competing deadlines.
Provide strategic guidance and escalation support to team members handling novel or ambiguous regulatory situations.
Partner with global compliance and legal teams to keep escalation practices current with evolving regulatory requirements, including emerging AI regulations.
Develop and present reporting and insights on escalation trends, resolution outcomes, and operational health to senior leadership.