Business Analyst

Tactile Medical•Minneapolis, MN

12d•$70,800 - $99,120

About The Position

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. The Business Analyst is a dedicated member of the Salesforce Center of Excellence responsible for analyzing business processes, identifying areas for improvement, and developing solutions to enhance efficiency and effectiveness. They serve as a bridge between business stakeholders and technical teams, ensuring business requirements are accurately translated into actionable deliverables. This role is focused on traditional business analysis with clear scope and alignment to specific platforms (Salesforce).

Requirements

Bachelor’s degree in Business, Information Systems, or related field
3+ years of Business Analysis experience, including hands-on experience supporting requirements, user stories, and process design for Salesforce
Experience supporting QA and UAT activities including test planning and execution
Demonstrated ability to work as a dedicated member of a product or platform team
Strong analytical and critical thinking skills with attention to detail
Excellent communication and facilitation skills across business and technical audiences
Ability to manage competing priorities within a focused product scope
Comfortable working in fast-paced, iterative environments with minimal supervision
Strong understanding of software development lifecycle and agile methodologies
Ability to influence stakeholders and drive clarity in ambiguous situations

Nice To Haves

Experience in DME, healthcare, or medical technology industries
Proficiency in tools such as Visio, Miro, Azure DevOps, Excel, and PowerPoint

Responsibilities

Partner with Technical Product Owners to elicit, document, and validate business and functional requirements
Create and maintain user stories, acceptance criteria, and process flows aligned to business goals
Facilitate workshops and interviews with stakeholders to understand needs and translate them into clear, testable requirements
Support sprint planning, backlog refinement, and agile ceremonies as a core member of the product team
Develop and execute test plans, test cases, and defect triage to ensure quality of delivered solutions
Maintain domain expertise in assigned platforms (e.g., Salesforce)
Ensure documentation and artifacts are consistently updated in project management tools (i.e., Azure DevOps, Aha!)
Visualize workflows and identify opportunities for optimization and automation through detailed process mapping
Collaborate with cross-functional teams to support disciplined change management and user readiness
Stay focused on assigned platform/product area to reduce context switching and improve delivery effectiveness
Other duties as assigned