Business Analyst

Tri-Force Consulting Services, Inc.•Oklahoma City, OK

5d•Onsite

About The Position

The Teachers’ Retirement System of Oklahoma (TRS) is undertaking a comprehensive, multi-year modernization initiative to replace aging legacy systems—including full retirement of the ALICE platform—and transition to a unified, cloud-native environment. This effort centers on building MyPAS 3.0, a modern Azure-hosted pension administration system that integrates seamlessly with MyTRS member portal and MyERS employer portal. TRS serves a large and diverse membership of over 210,000 employees and retirees across more than 600 school districts, career tech centers, colleges, and universities, making it the largest of Oklahoma’s six state pension systems. The modernization responds to longstanding challenges such as fragmented workflows, manual processes, limited scalability, and stability issues in legacy technologies. The initiative introduces a modern stack—Angular, REST APIs, Azure SQL Managed Instances, Azure Function Apps, Power BI, a document management and process automation solution (pending platform evaluation and alternatives)—to support scalable, secure, and efficient operations. The current state includes legacy systems moved to Azure cloud migration in May 2024, with the MyTRS member portal modernized by July 2025. All IS resources support legacy systems while simultaneously building modernized ones. A project charter and Software Development Life Cycle are established and in practice, and the environment and foundation for modern applications are defined and nearing completion. Expected outcomes include all major systems operating on the Azure platform with improved performance, scalability, and maintainability; retirement of ALICE and elimination of legacy technical debt; reduced manual work, fewer errors, and significantly improved turnaround times; a modern document storage and capture solution with improved workflows and reduced fragmentation; an enhanced security posture; improved user satisfaction and accessibility; greater operational resilience and adaptability; and reduced maintenance burden, lower infrastructure costs, and fewer workarounds through modern platform infrastructure. All work products will belong exclusively to TRS.

Requirements

Experience in business analysis, process documentation, or related roles.
Strong analytical and problem solving skills
Ability to create clear process diagrams and workflow documentation.
Experience writing user stories, acceptance criteria, and test cases.
Familiarity with DevOps or similar work item management tools.
Hands on experience with functional testing and UAT coordination.
Excellent communication and facilitation skills.

Responsibilities

Engage with business units to understand operational workflows, pain points, and improvement opportunities.
Interface with technical resources, such as Development or IT staff to understand and translate technical requirements.
Document current state processes using clear, structured methods such as process maps, swimlane diagrams, and workflow charts.
Facilitate discussions to define future state processes aligned with organizational goals.
Translate business needs into detailed functional requirements, acceptance criteria, and Azure DevOps work items/user stories.
Ensure requirements are complete, consistent, testable, and aligned with business priorities.
Collaborate with product owners, developers, and stakeholders to refine and validate requirements.
Develop test plans, test scripts, and step-by-step testing instructions for functional and user acceptance testing.
Execute functional testing of user stories in Development and Test environments to validate solution accuracy and readiness.
Document defects, track resolution progress, and verify fixes.
Coordinate, support, or lead user acceptance testing (UAT) sessions with business stakeholders.
Serve as a liaison between business units and technical teams to ensure shared understanding and alignment.
Communicate project updates, risks, and issues clearly and proactively.
Support change management activities by contributing to training materials, documentation, and user guidance.