Business Analyst

AAC•Washington, DC

1h•Onsite

About The Position

This position requires full-time on-site support. The Business Analyst conducts interviews with business representatives and other department leaders, utilizing excellent communication skills to address a diverse group of personnel (technical & business representatives). They relay information from the Office of Information Technology (OIT) to business clients in easily understood terms. The role involves documenting facts and translating them into business process models and process flow diagrams. Additionally, the Business Analyst compiles a list of applications currently used by the organization and identifies potential future needs for customer service improvement. They analyze business applications to determine which are currently in use, which may not be performing optimally, or which are not meeting business goals and objectives. Workflow analysis is conducted to assess and identify difficulties in reaching business process goals and to recommend improved strategies. Additional duties may include performing case management, conducting studies for data transfer into usable workflows, incorporating departmental inter-dependencies into project scope, acting as a liaison between business organizations and OIT to distinguish requests from true needs, assessing proposed project plans for accurate requirements and guaranteed success/business value, and maintaining a comprehensive understanding of proposed projects while focusing on individual departments and the overall project scope.

Requirements

Excellent communication skills.
Ability to address a diverse group of personnel (technical & business representatives).
Ability to relay information from the Office of Information Technology to business-clients in easily understood terms.
Ability to document facts and translate them into business process models and process flow diagrams.
Ability to compile applications being used by the organization and what may be needed in the future for customer service improvement.
Ability to analyze business applications and come to a reasonable conclusion on which business applications are currently being used and which may or may not be working well or meeting the goals and objectives of the business process.
Ability to conduct workflow analysis to assess and identify any difficulties in reaching the goals of the business process and to recommend a better strategy.
Ability to perform case management and conduct studies to enable the transfer of data into usable workflows.
Ability to incorporate departmental inter-dependencies into a project scope.
Ability to act as a liaison between business organizations and OIT to distinguish requests from true needs.
Ability to assess that proposed project plans to ensure they contain accurate requirements, that all needs will be met, and that the solution will guarantee success and/or business value.
Ability to maintain a good understanding of the many aspects of a proposed project and of what is to be expected.
Ability to be intuitively involved with each unit to instill continence and maintain productive action.
Ability to focus on each department independently and maintain a broad vision of the project scope.

Responsibilities

Conducts interviews with business representatives and other department leaders.
Addresses a diverse group of personnel (technical & business representatives).
Relays information from the Office of Information Technology to business-clients in easily understood terms.
Documents facts and translates them into business process models and process flow diagrams.
Compiles applications being used by the organization and what may be needed in the future for customer service improvement.
Analyzes business applications to determine which are currently in use, which may not be performing optimally, or which are not meeting business goals and objectives.
Conducts workflow analysis to assess and identify any difficulties in reaching the goals of the business process and to recommend a better strategy.
Perform case management and conduct studies to enable the transfer of data into usable workflows.
Incorporate departmental inter-dependencies into a project scope.
Act as a liaison between business organizations and OIT to distinguish requests from true needs.
Assess that proposed project plans to ensure they contain accurate requirements, that all needs will be met, and that the solution will guarantee success and/or business value.
Maintain a good understanding of the many aspects of a proposed project and of what is to be expected.
Be intuitively involved with each unit to instill continence and maintain productive action.
Focus on each department independently and maintain a broad vision of the project scope.