Business Analyst 1
About The Position
This engagement is primarily remote, with the possibility of periodic reporting to BHSR headquarters in Harrisburg, PA for training or meetings, such as monthly collaboration days. The main goal is to provide supplemental support to the Bureau, focusing on the adoption of electronic reporting by licensed healthcare providers. This involves strong communication, customer service, understanding business requirements and workflows, problem identification, and end-user support. The selected contractor will be part of the EDRS Adoption team, assisting external stakeholders (physicians, nurses, and other licensed healthcare professionals at PA healthcare facilities) with EDRS onboarding and enrollment. This includes working with BHSR staff and external stakeholders to perform outreach, provide direct support for enrollment procedures, troubleshoot issues, facilitate access to EDRS, assist with password resets and account unlocks, and recommend strategies for incorporating EDRS into facility workflows. Contractors may also conduct outreach to raise awareness and facilitate enrollment, or provide basic end-user support. This role requires maintaining a working knowledge of SSO and EDRS account request procedures, understanding business requirements and workflows for instructional purposes, referring users to appropriate resources, and providing end-user support.
Requirements
- Minimum of 4 years’ experience in the information technology industry in business analysis, customer service, and/or end-user support
- Strong Microsoft Office skills
- Strong interpersonal skills
- Strong verbal and written communication skills
Nice To Haves
- History of successful training or technical support delivery for professional audiences
Responsibilities
- Assist in analysis and management of facility setup in PAVRMS
- Assist in review of current EDRS usage and tailoring of outreach based on adoption rates
- Perform outreach to facilities to understand reporting workflow and recommend strategies to support electronic reporting
- Articulate findings to team lead/QAT for further assistance
- Assist external stakeholders with establishing and recovering SSO credentials
- Assist external stakeholders with linking SSO credentials to PAVRMS account
- Report defects in the application as encountered and escalate potential deficiencies to team lead
- Refer external stakeholders to available training and other support resources
- Complete weekly timesheet reporting in PeopleFluent/VectorVMS by COB Friday
- Provide weekly personal status reporting by COB Friday submitted on SharePoint
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
