Business Analyst

Medavie • Moncton, PE

2d • Hybrid

About The Position

The Business Analyst, Client Solutions plays a critical role in leading complex initiatives that improve operational effectiveness across Medavie Operations. This role partners with business leaders and cross-functional teams (Operations, IT, Finance, Sales, and Marketing) to identify opportunities, define requirements, and deliver data-driven solutions that enhance client experience and operational performance. The Business Analyst develops strong, ROI-backed business cases and supports the implementation of strategic initiatives aimed at improving user experience and driving higher net promoter scores. This role acts as a key liaison across functions, ensuring alignment between business needs and technical solutions.

Requirements

• College diploma required
• 3-5 years of relevant experience in business analysis, operations, or project environments.
• Experience working on cross-functional initiatives and complex projects
• Experience with data analysis and reporting tools (e.g., Power BI, Tableau, Alteryx)
• Familiarity with tools such as Jira, ALM, and low-code/automation platforms is an asset
• Knowledge of AI, cloud-based systems, and SaaS solutions
• Experience in developing business cases and ROI analysis
• Fully bilingual (French/English): English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

Nice To Haves

• Bachelor’s degree in Business, Analytics, Finance, or related field preferred.
• Experience in insurance or financial services is an asset
• Knowledge of Agile project management methodologies is an asset

Responsibilities

• Lead requirements gathering, validation, and documentation for complex initiatives
• Translate business needs into clear, actionable requirements and functional solutions
• Support IT intake processes and contribute to solution design and implementation
• Ensure alignment between business objectives and delivered solutions
• Build strong relationships across Operations, IT, Finance, Sales, and Marketing
• Act as a liaison between cross-functional teams to facilitate communication and alignment
• Work with stakeholders to understand business challenges and identify improvement opportunities
• Support data gathering and analysis to inform decision-making and project initiatives
• Develop business cases with strong ROI justification in collaboration with Finance
• Support prioritization of initiatives based on business value and impact
• Drive a client-centric approach to solution design and decision-making
• Identify opportunities to improve and streamline operational processes
• Influence stakeholders to adopt effective and efficient practices
• Promote a strong focus on enhancing client and user experience
• Contribute to continuous improvement and innovation initiatives
• Coordinate and oversee User Acceptance Testing (UAT) cycles
• Develop and execute test cases for projects and system releases
• Manage defect tracking, prioritization, and resolution
• Support training, implementation, and business readiness activities

Benefits

• Permanent full-time position with strong career growth opportunities.
• Hybrid or remote work arrangements.
• Flexible work environment and work-life balance.
• 100% employer-paid health, dental, and vision benefits (effective Day 1).
• 100% employer-matched Defined Contribution Pension Plan.
• Annual performance-based Incentive Bonus.
• A gifted week of vacation in your first year + optional Vacation Purchase Program.
• Support for professional development, training, and certifications.
• Wellness programs, health resources, and fitness discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree