Business Analyst - Web/Mobile, Group Benefits
About The Position
The Web/Mobile Business Analyst will support the Group Protection Digital and Data Enablement pillar and help carry out its digital strategy through agile pods working on prioritized projects for the My Lincoln Portal platform. The role consults on and delivers project-specific assignments, serves as a resource to internal stakeholders, and collaborates with business and IT stakeholders to define and validate solutions that meet their needs, goals, and objectives. The position reports directly to the Director, Product Owner role. The analyst elicits and documents Web/Mobile requirements, including planning, prioritization, scope, effort estimates, and traceability across upstream and downstream teams and applications. The role works with UX and application teams to define user-focused requirements, integrations, data exchanges, dependencies, and end-to-end needs, and maintains data dictionaries documenting definitions, sources, transformations, and lineage. The analyst also supports communication within agile pods and peer teams and identifies improvements to customer-facing functionality and navigation.
Requirements
- 3–5+ years of experience in business analysis.
- Project management skills, including coordinating and balancing multiple projects in a time-sensitive environment, under pressure, and while meeting deadlines.
- Digital Web/Mobile product experience.
- Four-year bachelor's degree or equivalent work experience (4+ years of experience aligned with the duties of the role).
- Ability to define problems, analyze complex information, collect data, establish facts, and draw valid conclusions and solutions.
- Strong collaboration and communication skills.
- Demonstrated project management leadership skills and ability to manage and drive multiple efforts of work simultaneously in a time-sensitive environment.
Nice To Haves
- User Acceptance Testing (UAT) experience.
- Agile methodology experience.
- Group Protection or Benefits experience.
Responsibilities
- Elicit and document Group Protection Web/Mobile requirements, including planning, prioritization, scope, effort estimates, and traceability to upstream and downstream teams and applications.
- Consult and collaborate with team members and internal or external stakeholders to elicit complex business issues, determine root causes, and capture business needs.
- Partner with UX resources to document requirements that reflect user-experience methodologies.
- Drive consistent and effective communication with agile pods and peer teams.
- Identify and recommend functional and navigational improvements to enhance customer experience.
- Act as a liaison between Business and IT partners to ensure clear understanding of user stories and business requirements for design.
- Develop system integration requirements by coordinating with upstream and downstream application teams to identify dependencies, integration points, data exchanges, and end-to-end requirements.
- Create and maintain data dictionaries documenting data definitions, sources, transformations, and lineage across applications.
Benefits
- Paid time off and parental leave.
- Competitive 401(k) and employee benefits.
- Free financial counseling, health coaching, and employee assistance program.
- Tuition assistance program.
- Work arrangements intended to accommodate employee needs.
- Productivity and technology tools and training.
- Leadership development and virtual training opportunities.
- Clearly defined career tracks and job levels.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
