Sales Operations Manager

Davis Furniture Industries Inc•High Point, NC

22h•Onsite

About The Position

Davis Furniture is seeking a detail-oriented, analytically driven Business Analyst to join our Sales & Marketing team. This is a high-impact, cross-functional role designed for someone who thrives at the intersection of data, process, and people. Reporting directly to the VP of Sales & Marketing, this person will serve as a critical resource across the organization — analyzing sales data to inform product and business decisions, identifying and documenting process improvements, and providing hands-on operational support to our sales and customer service teams. A significant near-term priority for this role will be contributing to our Salesforce implementation and driving adoption of the platform as the primary tool our sales organization uses to manage quotes, projects, and forecasting. The ideal candidate brings a rare combination of analytical rigor, operational versatility, and sound business judgment.

Requirements

3–7+ years of experience in a business analyst, sales operations, or related analytical role
Demonstrated ability to analyze complex data sets and translate findings into clear, actionable recommendations
Strong process documentation skills — ability to map, standardize, and communicate workflows for diverse audiences
Proficiency with data and reporting tools (Excel required; Power BI, ERP reporting, or similar tools a plus)
Excellent written and verbal communication skills, with the ability to work effectively across functions and levels
Highly organized, self-directed, and comfortable managing multiple priorities simultaneously

Nice To Haves

Experience in the furniture, interior products, or commercial contract industry
Background in or exposure to sales operations within a manufacturing environment
Familiarity with ERP systems
Salesforce experience strongly preferred; exposure to CRM implementation, configuration, or adoption initiatives is a significant plus
Experience supporting or working alongside an independent sales rep network

Responsibilities

Analyze sales data to identify trends, patterns, and opportunities across product lines, finishes, and customer segments
Evaluate special and custom product requests to assess viability for inclusion in the standard offering
Provide data-driven recommendations on product and finish enhancements, additions, or discontinuations
Develop and maintain reporting tools and dashboards that support ongoing decision-making for sales and marketing leadership
Audit existing sales and operational workflows to identify inefficiencies, gaps, and opportunities for improvement
Partner with cross-functional teams to design, implement, and measure process improvements
Create and maintain clear, comprehensive process documentation — including standard operating procedures, workflow guides, and training materials — ensuring institutional knowledge is captured and accessible
Support change management efforts by communicating process changes and providing user support during transition
Establish and maintain process controls to ensure consistency, quality, and compliance across sales and operational workflows — including version control of documentation, adherence to established procedures, and regular review cycles to keep processes current and effective
Serve as a key contributor to Salesforce implementation — partnering with leadership, the sales team, and any implementation partners to configure the platform in a way that reflects how Davis sells
Lead the documentation of Salesforce processes, workflows, and user guidelines — creating training materials and standard operating procedures that help the sales organization adopt and use the platform consistently and confidently
Champion Salesforce as the central tool for managing quotes, projects, and sales forecasting — working closely with Regional Sales Managers to drive meaningful adoption and ensure the platform delivers actionable visibility for leadership
Identify gaps between how Salesforce is being used and how it should be used; develop and implement corrective training, workflow adjustments, or process controls to close those gaps over time
Build and maintain Salesforce reports and dashboards that give sales leadership real-time visibility into pipeline health, quote activity, project status, and forecast accuracy
Serve as a versatile support resource for Regional Sales Managers — assisting with project coordination, opportunity tracking, and internal follow-up
Provide backup support to the Customer Service team as needed, including quote generation and order processing
Assist with the management and organization of sales resources, pricing data, and product information
Collaborate with Marketing on sales enablement content, field intelligence, and project-based initiatives
Coordination of project samples and manage the return of those samples in an organized and timely manner