Business Analyst

General Dynamics Information Technology

4d • $102,000 - $138,000 • Onsite

About The Position

The Business Analyst will support the USCENTCOM J6 program in Tampa, Florida, as part of the Solutions Delivery organization. As a Business Analyst on the Solutions Delivery team, you will turn mission needs into delivered capability. You will elicit and translate requirements, drive product delivery through structured increments, and own the outreach and adoption work that ensures the tools this team builds actually reach the people they are built for. You will operate at the seam between mission stakeholders and cross-functional delivery pods, keeping scope, priorities, and communication aligned as the program transitions from a staff-augmentation model to a deliverable-based, automation-first model.

Requirements

• Proven business analysis skills: requirements elicitation, process mapping, user stories/acceptance criteria, and backlog management.
• Strong written and verbal communication; able to produce polished stakeholder-facing communications, briefings, and documentation.
• Experience with Agile/Scrum delivery and supporting tools (Jira, Azure DevOps, or ServiceNow Agile/SPM).
• Familiarity with ITSM/ITIL concepts and platform-driven delivery (ServiceNow a strong plus).
• Demonstrated ability to translate mission/user needs into structured product requirements.
• Experience working in secure or DoD environments.
• Active Secret required; must be TS/SCI eligible.
• 3-5+ years of business analysis and/or product delivery experience.
• Bachelor's degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience).
• Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.

Nice To Haves

• ServiceNow SPM/ITSM configuration or administration exposure.
• Experience communicating and rolling out enterprise applications or AI/automation capabilities to a broad user base.
• Business analysis or delivery certifications (CBAP/CCBA, PMP/CAPM, CSM/PSM, ITIL Foundation).
• Data literacy and dashboarding (Power BI or similar).
• Experience supporting deliverable-based or outcome-based contracts.
• Familiarity with USCENTCOM/J6 mission systems and requirements.
• DoD 8140 baseline certification (e.g., Security+) preferred.

Responsibilities

• Elicit, analyze, and document business and technical requirements from mission stakeholders; translate them into user stories, acceptance criteria, and prioritized product backlogs.
• Own outreach, adoption, and rollout communications for delivered capabilities — publishing announcements, maintaining capability/landing pages, and coordinating demos and training so capabilities reach the enterprise.
• Map current-state (as-is) processes and design re-engineered future-state (to-be) workflows aligned to platform best practices, rather than lifting legacy processes as-is onto new platforms.
• Manage product delivery in ServiceNow SPM / Agile boards — grooming backlogs, tracking increments against the end-state, and running MVP/increment reviews as course-correction gates rather than checkboxes.
• Coordinate across cross-functional execution teams to keep scope, dependencies, and stakeholders synchronized.
• Develop and maintain delivery artifacts: requirements traceability, process documentation, SOPs, user guides, release notes, and stakeholder briefings.
• Support the transition to deliverable-based execution by defining acceptance criteria and validating deliverables against them.
• Facilitate stakeholder working groups, capture decisions and action items, and drive follow-through.
• Operate within IL5/IL6 and comply with DoD security, data handling, and stewardship standards.

Benefits

• Full-flex work week
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team
• Professional growth opportunities include paid education and certifications
• Paid vacation and holidays
• Variety of medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• Paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level