Business Analyst

University of Toronto • Toronto, ON

2d • Onsite

About The Position

The Financial Advisory Services and Training (FAST) team plays a key role in supporting the effective stewardship of University of Toronto resources. By promoting sound financial accounting practices and empowering users to effectively navigate the SAP Financial Information System (FIS), FAST helps ensure accurate, efficient, and informed financial management across the University.

Under the general supervision of the Senior Business Analyst, the incumbent provides timely and accurate business and system support for the SAP Financial Information System (FIS) and associated interfacing applications. The role supports University divisions in the use of financial system processes and in the interpretation and application of University financial policies and procedures as documented in the Guide to Financial Management (GTFM).

As a member of the Financial Advisory Services and Training (FAST) team, the incumbent provides SAP production environment support, responds to help line inquiries, and recommends and implements system enhancements and process improvements. The incumbent assists in the development of system specifications based on end user requirements, prepares and maintains end user documentation, and develops and delivers training using a variety of tools. The role also provides advice and recommendations related to existing and proposed University of Toronto business processes.

Requirements

• University degree with demonstrated knowledge of accounting principles and practices, business system support (SAP), adult education, and instructional design principles, or an equivalent combination of education and relevant experience.
• Minimum three (3) years of experience providing end user SAP systems support within a higher education or not for profit environment.
• Experience working in a business or client service environment with direct exposure to SAP financial information system (FIS) processes and procedures.
• Related experience may include accounting, business officer roles, project management, or business systems analysis, with demonstrated knowledge of administrative management systems, particularly SAP applications (FIS and HRIS).
• Demonstrated experience designing and delivering training programs, educational sessions, and instructional materials for users with varying levels of system knowledge.
• Demonstrated effective written, verbal, and interpersonal communication skills.
• Proven analytical and problem solving skills, with the ability to assess issues and recommend practical solutions.
• Demonstrated ability to work effectively with staff at all organizational levels.
• Strong client service orientation with a high aptitude for building and maintaining positive working relationships.
• Ability to provide solutions based support that addresses user needs while aligning with established policies and system requirements.
• Demonstrated initiative and sound judgment in the interpretation and application of established guidelines, policies, and procedures.
• Proven ability to manage multiple priorities strategically and effectively in a dynamic work environment.
• Training, facilitation, and presentation skills, with the ability to convey complex information clearly to diverse audiences.

Nice To Haves

• Experience supporting SAP Concur is considered a strong asset.
• Experience with Procure to Pay (P2P) applications and system interfaces is considered an asset.

Responsibilities

• Reviewing financial transaction postings in the SAP Financial Information System (FIS) to ensure compliance with the Guide to Financial Management (GTFM), and providing guidance and remedial support as required.
• Providing financial, system, and business process consultation and support to divisional users, including direct support to assigned divisions/faculties, monitoring the FAST support mailbox, participating in lunchtime support sessions, and contributing to training initiatives.
• Representing end users and Financial Services on projects, as required, to ensure adherence to University financial policies, internal controls, and best practices.
• Performing regular system testing related to SAP Support Packs, upgrades, and system changes.
• Assisting in the review of system specifications, systems analysis activities, and project management initiatives related to the University’s financial information systems.
• Gathering, preparing, and documenting divisional and management reporting requirements to support report customization and system enhancements.
• Preparing business cases for individual business processes in collaboration with divisional stakeholders.
• Collaborating with other analysts to develop business specifications for new automated systems and to enhance existing applications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level