Business Analyst, Organizational Effectiveness

Arizona State University

2d•$57,900 - $70,000

About The Position

The Business Systems Analyst strengthens organizational capacity by designing, aligning, and modernizing daily operational processes and human systems across the Mary Lou Fulton College for Teaching and Learning Innovation (MLFC). Reporting to the Senior Director in the Office of Organizational Effectiveness, the position serves as a collaborative partner across college units, bringing people, practices, and tools together. The position facilitates cross-functional discussions, identifies process gaps, supports teams through change, and develops clear and effective ways of working. It leads initiatives involving process improvement, team coordination, workflow clarity, and technology integration to strengthen day-to-day operations in support of student, staff, and faculty success. The role analyzes operational workflows and practices; facilitates process-mapping and consensus-building activities; identifies and mitigates operational risks; supports change adoption; translates business and user needs into technical specifications; helps validate system and process enhancements; coordinates improvement initiatives; and maintains operational documentation and functional system rules. The stated salary range is $57,900–$70,000 per year, depending on experience.

Requirements

Bachelor's degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.

Nice To Haves

Experience in administrative operations, academic support, or organizational effectiveness in higher education or a complex organizational setting.
Ability to facilitate discovery sessions, focus groups, and process-mapping workshops with faculty, administrative staff, and college leadership.
Experience gathering business requirements, mapping user needs, and translating operational workflows into functional specifications for technical and data teams.
Background in change enablement, user readiness, and process adoption, including developing communication plans, training materials, and standard operating procedures.
Experience coordinating cross-functional initiatives, managing deliverables, tracking project dependencies, and maintaining project health across simultaneous efforts.
Familiarity with productivity, workflow, CRM, or placement platforms such as Airtable, Salesforce, or Sonia, from a functional business perspective.
Ability to articulate operational reporting and dashboard requirements to data partners.
Excellent communication skills and a track record of synthesizing complex operational feedback into clear recommendations and actionable plans.

Responsibilities

Analyze end-to-end operational workflows, practices, and human systems to identify friction points, gaps, and opportunities for efficiency.
Partner with functional leaders and staff to map current operations, design future workflows, and establish sustainable operational standards.
Evaluate cross-departmental practices to promote alignment, reduce duplication, and improve employee and student experiences.
Recommend operational and organizational practice improvements aligned with college priorities and strategic initiatives.
Facilitate discovery sessions, focus groups, process-mapping workshops, and consensus-building discussions across academic and administrative units.
Liaise among functional stakeholders, leadership, and technical partners to ensure shared understanding of project goals and operational impacts.
Build cross-departmental relationships to align practices, bridge communication gaps, and promote unified operational approaches.
Identify operational risks, bottlenecks, and implementation hurdles and develop mitigation strategies and escalation paths.
Monitor project and process health, identify emerging issues, and support continuity of academic and administrative operations.
Conduct impact assessments and design adoption strategies to support change enablement and risk reduction.
Develop communication plans, user guides, and training resources to support organizational transitions and sustainable process adoption.
Translate operational needs, user requirements, and business rules into functional specifications for technology-enabled initiatives.
Partner with system owners to ensure workflows are reflected accurately in technical configurations and tools.
Support user acceptance testing, validation, and functional readiness for system or process enhancements.
Identify operational data needs and work with data teams to define requirements for dashboards, tracking tools, and reporting solutions.
Coordinate operational improvement initiatives, gap-resolution efforts, and cross-functional project deliverables.
Assist with project scope, timelines, task tracking, and milestone management for unit and college-wide efforts.
Support functional administration, user access, and workflow management for operational tools such as Airtable, Salesforce, and placement or internship systems.
Maintain operational documentation, standard operating procedures, and functional system rules.