Business Analyst, Technology Transformation

Rohit Group•Edmonton, AB

About The Position

The Business Analyst, Technology Transformation plays a critical role in supporting and optimizing enterprise systems, with a strong focus on ERP operations, data analysis, and cross-functional collaboration. This role acts as the bridge between business teams, IT, and external vendors by resolving ERP issues, analyzing data using SQL, and translating business needs into clear, actionable documentation. The ideal candidate is technically hands-on, business-oriented, and an excellent communicator who can operate independently while supporting enterprise-scale initiatives.

Requirements

Technically hands-on
Business-oriented
Excellent communicator
Ability to operate independently
Experience with ERP operations
Proficiency in data analysis using SQL
Ability to translate business needs into documentation
Strong learning agility

Responsibilities

Own and manage ERP operational tickets (L1/L2), including intake, triage, investigation, resolution, and escalation when required.
Debug and resolve ERP-related issues by analyzing configurations, data, integrations, and business processes.
Collaborate with ERP vendors, support partners, and internal IT teams to resolve defects and system issues.
Identify recurring issues and recommend long-term solutions or process improvements to reduce operational overhead.
Support ERP enhancements, patches, and upgrades by validating impacts and coordinating testing.
Write and maintain SQL queries to extract, analyze, reconcile, and validate ERP and operational data.
Perform root-cause analysis for data inconsistencies and system issues.
Support ad-hoc and recurring reporting needs for business stakeholders.
Provide data-backed insights to support decision-making and business cases.
Rapidly acquires working knowledge of new platforms and tools where gaps exist, demonstrating strong learning agility.
Work closely with Finance, Operations, Sales, Construction, and other teams to gather and clarify business requirements.
Translate business needs into clear functional and technical requirements, user stories, and acceptance criteria.
Document current-state and future-state processes, workflows, and system interactions.
Ensure solutions align with enterprise standards, ERP capabilities, and long-term technology strategy.
Create high-quality documentation, including business cases, requirements documents, process maps, data definitions, and impact and risk assessments.
Support change management by clearly documenting impacts to users, systems, and data.
Maintain organized, up-to-date documentation for ongoing operational and project work.
Identifies opportunities for automation, system optimization, and process redesign.
Evaluates emerging technologies and communication tools to improve operational efficiency and data visibility.
Ensure solutions align with business strategy, operational realities, and financial discipline.