Business Analyst Technical Specialist

Caterpillar Inc.•Morton, IL

2d•Onsite

About The Position

The Product Support & Logistics Division (PSLD) Business Analytics team is seeking a Business Analyst Technical Specialist. This role partners closely with global Parts facilities and IT teams to support business operations utilizing SAP CRM Billing, Pricing, and Global Trade Services (GTS). The team plays a critical role in ensuring billing accuracy, pricing integrity, trade compliance, and data-driven decision making across a global footprint. This role performs advanced analytical and problem-solving activities across complex business and system data to support data-driven decisions, issue resolution, and continuous improvement. The position emphasizes strong analytics, critical thinking, and requirements definition skills rather than task-based execution.

Requirements

Analytical Thinking: Ability to break down complex problems, identify root causes, and develop meaningful insights and solution options.
Data Analysis & Reporting: Capability to analyze enterprise data and present results through clear, accurate reports and dashboards.
Requirements Analysis: Ability to elicit, document, and communicate business and system requirements that enable successful IT delivery.
Attention to Detail: Strong focus on data accuracy, completeness, and validation.
Communication Skills: Ability to explain analytical and technical concepts clearly to diverse audiences.

Nice To Haves

Advanced experience with Power BI, including data modeling, DAX, and performance optimization.
Strong SQL skills for querying, validating, and analyzing large datasets.
Experience working with SAP, preferably Billing, Pricing, and/or Global Trade Services (GTS).
Experience analyzing financial, billing, pricing, or trade compliance data.
Proven ability to operate independently in ambiguous problem spaces and influence outcomes through analysis.

Responsibilities

Gather, analyze, and interpret complex datasets to detect patterns, trends, and anomalies impacting billing accuracy, pricing performance, and trade compliance.
Design, develop, and maintain analytical dashboards and visualizations using Power BI, customizing data fields and outputs to meet stakeholder needs.
Summarize findings and clearly explain results of data-gathering and analysis initiatives to business and IT partners.
Identify, document, and investigate system and process problems across SAP Billing, Pricing, and GTS using fact-finding and diagnostic techniques.
Examine issues from multiple stakeholder perspectives to understand business impact and operational risk.
Develop and compare alternative solution approaches, including analysis of risks and benefits, to support decision making.
Produce clear problem statements, impact assessments, and requirements to enable effective IT solutions.
Support planning and execution of small to mid-sized initiatives by contributing to schedules, task breakdowns, and status reporting.
Assist with coordination of business and IT stakeholders during analysis, planning, testing, and implementation activities.
Provide input to project tracking artifacts and produce standard status updates.
Contribute to continuous improvement, standardization, and analytics maturity initiatives across supported areas.