Business Analyst, Senior - C2H

RSM•Milwaukee, WI

13d

About The Position

The Senior Business Analyst supports products, processes, and users by analyzing business problems and opportunities and recommending solutions that advance organizational goals. Under general direction from a Business Analyst Lead or another stakeholder, the role leads analysis for high-priority projects requiring substantial functional integration. It partners with business leaders, system users, and IT to improve the use of technology through detailed requirements, process improvements, insights, and operational opportunities. The role leads strategic and agile business analysis activities, including requirements elicitation and documentation, roadmap and backlog support, user story development, sprint participation, and user acceptance testing. It also supports product releases, quality assurance, issue resolution, process improvement, change management, training materials, and project delivery. The Senior Business Analyst may manage small projects or workstreams within larger projects and helps promote consistent Business Analyst Center of Excellence practices and agile adoption.

Requirements

Bachelor’s degree in a related field or equivalent experience.
Proficiency with Microsoft Office products such as Word, Excel, PowerPoint, and Visio.
Ability to analyze and document backend system information, including data mapping and microservice components.
Knowledge of defect tracking processes and tools.
Ability to work collaboratively and consult effectively with employees at all levels.
Strong knowledge of basic and advanced business analysis techniques and strategies.
Strong knowledge of product design and user experience design concepts.
Strong knowledge of the Agile Framework, particularly Scrum, Scaled Agile, and Kanban methodologies.
Strong organizational and multitasking ability.
Good written and spoken communication skills.
Ability to prioritize across multiple projects and deadlines.
Strong attention to detail, motivation, and initiative.
At least 5 years of business analysis experience in a development environment.
Knowledge of product management concepts and how enterprise software products are positioned and developed.
Experience working with third-party and vendor relationships.
Experience with structured and object-oriented analysis techniques.
Proven experience in operational business process improvement.
Knowledge of Six Sigma methodologies and other tools supporting fact-based decisions.
Experience leading a team of resources in coordinated delivery of large or complex projects.

Nice To Haves

Certified Business Analysis Professional (CBAP).
Financial services or accounting industry experience.

Responsibilities

Analyze business problems and opportunities in the context of requirements and recommend solutions that support organizational goals.
Lead analysis activities for high-priority projects requiring substantial functional integration, under general direction of a Business Analyst Lead or other stakeholder.
Work with business leaders, system users, and IT to define detailed requirements for system enhancements, process improvements, insights, and operational improvements.
Lead requirements analysis and develop written business requirements and designs to the point that development can begin.
Participate in product road mapping and provide strategic recommendations for current and upcoming product work.
Assist product owners and managers with backlog management and influence backlog prioritization according to business value.
Lead requirements elicitation sessions and document user stories and acceptance criteria.
Develop supporting documentation, including state flow diagrams and data mapping, as applicable.
Work independently and with Product Designers to develop user interface designs.
Participate in sprint planning and execute the development team’s sprint plan.
Sign off on or reject software sprint review outcomes.
Plan, document, and execute user acceptance testing scenarios for systems, functionality, and processes during releases and patches.
Participate in release go/no-go decisions and represent the voice of the customer in business product recommendations.
Work with technical and QA teams to size and validate user stories.
Ensure Business Analyst Center of Excellence standards are followed, promote agile understanding and adoption, and share process-improvement ideas with Center of Excellence leaders.
Complete assigned project tasks and deliver quality plans, reports, and other deliverables on time during active projects.
Provide backup quality assurance support and facilitate, develop, schedule, and assist with meetings, presentations, and other communications.
Support issue resolution by evaluating business impacts of defects and working with IT to develop resolution plans.
Provide product and process support individually and in collaboration with business and IT resources.
Suggest ways to track product use and impact on end users.
Contribute to quality and efficiency in processes and project deliverables.
Manage small projects or assigned workstreams within larger projects.
Support development of training and process materials.
Collaborate with project team members to resolve implementation issues and business problems.
Contribute to the development and delivery of change management plans.