Business Analyst - IT

James Madison University • Harrisonburg, VA

3d • Onsite

About The Position

The IT department at James Madison University (JMU) is seeking applicants for a Business Analyst. This position provides quality functional and technical support to assist end users with their use of software applications and business systems.

Requirements

• Knowledge of business analysis techniques and practices
• Knowledge of software development lifecycle
• Knowledge of information systems/information technology trends
• Knowledge of customer service best practices
• Excellent organizational and planning skills
• Ability to apply and interpret user requirements, apply logical sequencing to improve or change business processes and rapidly learn computer software
• Demonstrated troubleshooting skills
• Ability to work independently
• Basic Windows/desktop application experience
• Interpersonal skills, including excellent oral and written communication skills, to include ability to communicate with both technical and non-technical individuals
• Ability to manage multiple priorities

Nice To Haves

• Knowledge of software applications / ERP systems
• Demonstrated experience as a business analyst
• Basic knowledge of project management

Responsibilities

• Partner with the user community to analyze existing business processes and identify areas for process improvement.
• Partner with the user community to identify, analyze and communicate new business requirements.
• Develop, document and perform system, integration, and user acceptance tests.
• Provide support to customers.

Benefits

• Paid vacation
• Sick leave
• Parental leave
• Community service leave
• 19 paid holidays annually
• High-quality health insurance options
• Retirement benefits through the Virginia Retirement System
• Balanced Dukes program promotes wellness and work-life integration through resources, events, and support
• Tuition waiver program for undergraduate and graduate courses taken at JMU

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed