IT - Spartanburg County - Business Analyst - Intermediate - Technical Writer

Elite WorkForce • Spartanburg, SC

5d • Onsite

About The Position

Spartanburg County is seeking a Business Analyst - Intermediate - Technical Writer for a new contract role supporting the County's Cybersecurity Program and Documentation Recovery initiative. This position aims to address documentation gaps, reduce reliance on institutional knowledge, improve operational resilience, and establish repeatable, maintainable documentation. The initial term is 12 months with a possibility for extension. The Technical Writer will be responsible for creating, standardizing, and organizing authoritative documentation, transforming discovery findings and technical knowledge into clear, accurate, and consistent documentation that supports cybersecurity, IT operations, knowledge transfer, incident response, disaster recovery, business continuity, and long-term operational resilience. The role requires extensive use of Microsoft 365 tools and Visio, collaboration with SMEs and leadership, and adherence to County templates and conventions.

Requirements

• 5+ years of demonstrated technical-writing experience producing professional documentation for complex IT or technology environments.
• Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools.
• Strong proficiency with Microsoft Visio for technical diagrams, workflows, process maps, and supporting visuals.
• Demonstrated experience producing SOPs, runbooks, system documentation, operational procedures, knowledge articles, or comparable technical deliverables.
• Strong editing, information-architecture, document-organization, formatting, and quality-control skills.
• Ability to work directly with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
• Bachelor's degree in Technical Communication, English, Information Technology, Information Systems, or a related field, OR equivalent relevant professional experience.
• SC resident or willing to commute or relocate to SC prior to starting the role at their own expense.

Nice To Haves

• Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service-management environments.
• Experience with documentation recovery, knowledge-management, or large-scale documentation-standardization initiatives.
• Experience designing and administering SharePoint-based documentation libraries, templates, metadata, and lifecycle practices.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• Government or other highly regulated environment experience.
• Certified Professional Technical Communicator (CPTC), ITIL Foundation, or comparable technical-writing/IT certification.

Responsibilities

• Develop and maintain clear, professional technical documentation using standardized County templates and conventions.
• Create SOPs, operational procedures, system and application documentation, infrastructure documentation, runbooks, support procedures, administrative procedures, and knowledge-base articles.
• Create and maintain incident-response, disaster-recovery, business-continuity, restoration, and recovery documentation in coordination with SMEs and leadership.
• Translate complex technical information and SME interviews into accurate documentation usable by technical staff and appropriate operational audiences.
• Create and refine diagrams, workflows, process maps, architecture-supporting visuals, and documentation graphics using Microsoft Visio.
• Use Microsoft 365 extensively, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration/document-management capabilities.
• Apply consistent terminology, formatting, versioning, metadata, document ownership, review dates, and change history.
• Collaborate with the Business Analyst to convert discovery outputs, requirements, inventories, and process maps into finished documentation.
• Conduct document reviews with SMEs, reconcile feedback, verify technical accuracy, and prepare documents for approval and publication.
• Help establish reusable templates, style standards, naming conventions, repository structures, and documentation lifecycle practices.

Benefits

• Contract role supporting the County's Cybersecurity Program and Documentation Recovery initiative.
• Opportunity to work directly with IT leaders and subject-matter experts.
• Opportunity to help establish durable standards and documentation practices.
• Produce work that will materially improve the County's operational resilience and ability to serve employees and citizens.
• Full-time (approximately 40 hours per week).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level