Business Analyst - Implementation Consultant

Bursting Silver•Toronto, ON

3d•CA$75,000 - CA$90,000•Remote

About The Position

Bursting Silver is a professional services company focused on delivering technical solutions to Canadian and US non-profits, including professional associations, unions, regulatory bodies and non-governmental agencies. Bursting Silver has staff across Canada and the United States, and we pride ourselves on having fun while we work! We are looking for team members who have a passion for technology, are driven by providing exceptional service to clients, and love to find creative solutions to solve tough problems. Our service offerings include mobile applications, web-based applications, AI products, IT strategy, business analysis, project management, data migrations, system upgrades and application support. We are seeking an intermediate level Business Analyst - Implementation Consultant to join our purpose-driven team on a permanent, full-time basis. As a Business Analyst, you will contribute to client analysis & project execution including the implementation of software configurations, and will support the delivery of high-quality client solutions on time and within budget.

Requirements

2 - 6 years' experience in a business analysis, software configuration, or implementation environment, ideally in the technology and/or consulting industries
Demonstrated experience in requirements gathering, gap analysis, and translating business needs into functional specifications
Ability to manage multiple competing priorities across client workstreams
Excellent analytical and problem-solving skills
Excellent communication and interpersonal skills
Excellent organisation skills and the ability to meet strict deadlines
Ability to work independently and as part of a team in a fast-paced environment
Eligible to work full-time, unrestricted in Canada or the United States

Nice To Haves

Further education certification/qualification or equivalent experience in Business Analysis, Software, or Business field
Experience configuring an AMS (Association Management Software) or CRM platform is a considerable asset
iMIS-specific experience would be a major advantage (iMIS certification and training will be provided)
Familiarity with SQL queries and/or data visualization tools
Active experience, or a demonstrated interest, in using AI tools to streamline process and increase productivity

Responsibilities

Participate in client requirements gathering and translating business needs into functional specifications
Conduct fit/gap analysis between client requirements and platform capabilities
Configure and customize client platforms to deliver agreed solutions
Act as a day-to-day client contact for assigned work streams
Develop and execute test plans and support client UAT cycles
Produce and maintain solution documentation, process flows, and configuration specifications
Contribute to project status reports and dashboards
Provide post go-live support and knowledge transfer to clients and internal teams
Other relevant business analysis & implementation duties as required

Benefits

Excellent pay & comprehensive benefits package
4-day work week during the summer months & flexible work hours around our core hours
“Remote First” environment with flexible work & office locations
Regular company social events, games nights, virtual and in-person
Annual fully paid company retreat
Considerable paid time off including vacation days, wellness days, and additional leave options
A commitment to effective communication
Regular All-Hands meetings delivering in-depth company updates
Regular impactful & engaging Lunch & Learns
Genuine opportunities for growth and development within the company
Continuous, team-based, professional and personal development sessions